Consero’s 2014 Customer Experience Forum to be Held in UK

BETHESDA, Md- (Sept. 17, 2014) – Consero Group, an international leader in creating high-level, invitation-only events for senior executives, today announced the 2014 Customer Experience Forum to be held 5-7 October at Sopwell House in Hertfordshire, UK.

“Customer Experience executives are tasked with adapting to increasingly complex customer needs, ensuring unsurpassed experiences across multiple touch points while keeping cost and profitability in mind,” said Paul Mandell, Founder & CEO of Consero. “Consero’s 2014 Customer Experience Forum will provide a unique opportunity for senior executives to learn best practices, explore new technologies, and ultimately provide an unsurpassed Customer Experience.”

“Consero’s 2014 Customer Experience Forum will address the biggest challenges facing Customer Experience executives, including adapting to the changing expectations of today’s customer,” said Jessica Druckman, Founder & SVP of Program Development at Consero.  “We will explore how executives anticipate the Head of Customer Experience’s responsibilities to evolve, how to continue strengthening the working relationships between customer experience executives and the CEO, and ensuring that Customer Experience is given the attention it deserves on the corporate agenda.”

Additional topics will include:

  • Bring Your A Game: Creating A Best-In-Class Global Customer Experience Team: Session topics will include how to reignite the passion in your current employees to align them with your vision for the Customer Experience function and what new skill sets to seek when identifying new individuals to take your Customer Experience team to the next level.
  • Apples To Apples: How Does Your Customers’ Experience Stack Up Against The Competition?: This session will address how executives are measuring their Customer Experience strategies; what Customer Experience trends have had and will have the greatest impact on their strategic missions; and how to implement seamless change in Customer Experience strategy without significantly disrupting operations.
  • Run It Up The Flagpole: Proving The Value Of Customer Experience Across The Organisation: Topics will include how to achieve key stakeholder buy-in to drive Customer Experience transformation effectively; how to demonstrate the value of Customer Experience initiatives on the balance sheet; and promoting new and innovative thinking in a change-resistant environment.

About Consero

Founded in 2010, Consero Group is an international leader in creating industry-specific events for senior-level executives in industries that include: Legal, Compliance, Shared Services, Customer Experience, Finance, IT, HR, Procurement, among others. With operations in the U.S. and in Europe, Consero is best known for transforming the executive experience through intimate, invitation-only programs in a sophisticated learning environment with high-level content. For more information on Consero, please visit www.consero.com.