Who We Are
Consero, which owns and operates the Sites, has its principal place of business at 3 Bethesda Metro Center, Bethesda, Maryland, 20814, United States. More information about Consero Group and its network of programs can be found at www.consero.com.
Consero’s membership platform, Consero Connect, provides benchmarking services to executive-level members, including research and recruitment support to help drive productivity through a peer-to-peer networking platform.
Personal Information We Collect
In General. We may collect and store any personal information you enter on our Sites or via the Consero App, or provide to us in some other manner. Personal information is data that identifies you, or that can be combined with other information to identify or contact you, and includes (but is not limited to) your name, business or personal email address, job title, organization, organization’s physical address, direct telephone number, photograph, and biographical details. You are not obligated to provide us with any personal information, although you may need to provide some information to register as a member, submit a question, or engage in other transactions on our Sites. We strive to limit the type of personal information that we collect to information that helps us accomplish our goal of providing first-class services.
Restricted Areas. If you access the protected areas of any of our Sites (via browser or the Consero App), we may collect additional information relating to your participation in Forum or Roundtables run by Consero We also may obtain information about your access to and use of research materials, decision-support tools, and other online and offline resources we offer.
Information from other sources. We also may periodically obtain both personal and non-personal information about you from other sources. Examples of information we may receive include updated contact information and additional demographic information. Please note that Consero may have previously collected personal information relating to you at the time you or your organization enrolled in a program run by Consero, as well as in the course of allocating and issuing to you a unique ID and password to access the restricted areas of our Sites.
Information collected automatically. When you visit our website, we automatically collect and analyze certain information about your computer. This information includes but may not be limited to the IP address used to connect your computer to the Internet, information about your browser type and language, the date and time you are accessing our site, the content of any undeleted cookies that your browser previously accepted from us, and any referring website address.
When you access our content via the Consero App, the app will store an authentication token so you will not need to login every time.
When you visit our Sites, we may assign your computer one or more “cookies.” A cookie is a small text file that contains information that can later be read by us to facilitate your access to our Sites and personalize your online experience. For example, whenever you sign into our Sites, we will record your user ID in a cookie file on your computer. If applicable, we may also record your password in this cookie file, if you checked the box entitled “Save this password for automatic sign-in.” Also, through the use of a cookie, we may automatically collect information about your online activity on our Sites, such as the web pages you visit, the links you click, and the searches you conduct. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our Sites.
We may use standard Internet technology, such as Web beacons (also called clear GIFs or pixel tags), locally stored objects (often referred to as “flash cookies”) and other similar technologies, to deliver or communicate with cookies and track your use of our Sites and content presented via the Sites. We also may include web beacons in e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer and measure the overall effectiveness of our online content, advertising campaigns, and the products and services we offer through the Sites.
Third party systems: Pardot/Salesforce and Google Analytics
Pardot is the maker of a web marketing automation suite. We use Pardot’s suite to gather information about visitors to our Sites. Personal information is stored in Pardot/Salesforce if our visitors complete a form—for example for registration to events, contact/request forms or for subscription to our email communications. Non-personal information such as IP address, operating system, web browser, and pages visited is gathered by Pardot.
We also use Google Analytics, which tracks your interaction with our website and stores non-personal information about IP address, operating system, web browser, and pages visited. Also collected is information about demographics of the visitor, the device used, where the visit originated.
If you want to opt-out of being tracked by Google Analytics on any site, you can find how to do it here.
Payment Privacy Statement
How We Use The Information We Collect
In General. We use the information we collect about you for the following purposes:
- to respond to inquiries that you submit to us via the online “contact us” feature and determine which Programs and services will help you achieve your business goals;
- to send you information about our programs and services that you have requested from us;
- to administer your membership in any of our Programs and facilitate your access to and provide you with resources, decision-support tools, and other materials available to you;
- to attribute content that you make available through the Sites;
- to communicate with you about surveys, marketing, promotions, executive-oriented events, educational forums, and other exclusive opportunities offered by Consero Group LLC and its partners, and affiliates, including information about other Programs in which you may be interested;
- for the purposes for which you provided the information;
- to customize the content you see;
- to engage in research and analysis in order to maintain, protect and improve our Programs and services, as well as develop new services;
- to generate anonymous and/or aggregated reporting;
- to enforce the legal terms that govern your use of the Sites;
- to enhance our network and our products and services; and
- to ensure the technical functioning of the Sites.
On some of our Sites, you may be asked to create an online profile, which may include information about your job title, employer, and your experience in different areas. This profile enables us to meet your specific needs as a program attendee and keep current on all issues in the that industry. You can choose how much, if any, of your profile information is displayed in this profile.
Utilization of Information
Responses to Consero Connect requests may result in outreach to other members and individuals in the Consero network. To maintain privacy and confidentiality, contact information of these individuals will only be shared if consent is received from all parties. Research reports created for a Consero Connect member may be distributed to other members or used for the creation of marketing materials. No information about the member, their company, or affiliates will be made publicly available. All reports will be sanitized, removing all company particulars, while maintaining the integrity of the findings.
Choices About The Use Of Your Information
We believe that it is important to give you the opportunity to choose how your personal information is collected and used. We will not use your personal information for any purposes other than those described in this Policy or any service-specific privacy notices without first obtaining your explicit consent to do so.
Marketing Communications: We hope you find value in the communications we provide, and we will respect your wishes not to receive marketing communications. Please note that we will continue to send you pre/post forum or roundtable emails and other service-related communications regardless of any such request. These service-related communications are an integral part Forums and Roundtable planning process and are used to ensure the highest level of customer services and logistical ease for all attendees. We will not share or sell your information and personal details with third parties for their own promotional or marketing purposes.
California Online Privacy Protection Act Notice Concerning Do Not Track Signals: Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT. To learn more about Do Not Track, you can do so here.
Disclosures of Personal Information
We may share your personal information with other companies or individuals in the following instances:
- When we engage service providers and third-party agents to process personal information on our behalf. When we do so, we contractually require these service providers to implement adequate technological and organizational security and privacy measures before they can receive any personal information from us to ensure that your personal information will be appropriately protected and only used for the purposes of performing the services for us.
- For legitimate business purposes connected with the provision of goods, services, and benefits for customers of Consero. Where information is shared with a third party for a legitimate business purpose, we will seek reasonable assurances from that third party that the personal information will be processed for legitimate reasons and appropriately protected.
- In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
- When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Consero, our customers, or others; and in connection with our Terms of Service and other agreements.
- In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
We also may share aggregate or anonymous information with third parties, including advertisers, investors, and partners. Aggregate or anonymous information does not contain any personal information, and its use and disclosure is not subject to the terms of this Policy.
- International Transfers of Personal Information
We operate the Sites in the United States and, depending on your country of residence, the submission of personal information to our Sites may involve some transfer of personal information to the United States.
In addition, we may transfer personal information to our employees working outside of the United States, including Europe. You should be aware that privacy laws in the United States and Europe may not provide protections equivalent to those of your country of residence.
Access and Correction of Personal Information
In some cases, Members can directly access their online profiles and other personal details, enabling them to amend, update or add information by themselves at any time by logging into their ConseroLink profile
You can also request access to any personal information that we hold about you and ask us to correct any personal information which may be inaccurate, except where the law requires otherwise. To access, correct or raise inquiries concerning your personal information in our possession, please email us at firstname.lastname@example.org or contact:
Consero Group LLC
3 Bethesda Metro Center, Ste. 840
Bethesda, Maryland 20814, USA
We have implemented reasonable technical and organizational security measures to help protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be entirely secure, and we assume no liability for any damage suffered by you caused by the interception, alteration, or misuse of information during transmission.
We make reasonable efforts to restrict access to personal information to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our Programs and services. We subject our third-party agents to contractual controls to ensure that they apply suitable protections to any personal information they access or receive from us.
To provide increased value to users of our Sites, we may provide links to other websites or resources that are not part of the network of programs run by Consero. We do not exercise control over these websites or their privacy practices, and any information you provide to those sites is subject to the Privacy Policies of those sites, and not this Policy.
Questions or Complaints
If you have any questions about this Policy or how Consero processes your personal information, please email us at Info@consero.com or contact us at:
Consero Group LLC
3 Bethesda Metro Center, Ste. 840
Bethesda, Maryland 20814, USA
Any complaints about our adherence to the practices described in this Policy should first be addressed to Consero’s Legal team at email@example.com
We agree that any disputes regarding our privacy policies and related actions regarding data from Europe can be heard by the European Data Protection Authorities or the Swiss Federal Data Protection and Information Commissioner, and we will be subject to the determinations of those bodies. Formal complaints regarding our data protection practices and related actions regarding personal information from countries outside the EU may be addressed directly to the data protection authority in your country.
Your California Privacy Rights
California Law permits visitors who are California residents to request certain information regarding our disclosure of personal information to third parties for such third parties’ direct marketing purposes. To make such a request, send an email to firstname.lastname@example.org or write to us at the address above.
Our Sites contain business-related content and are specifically aimed at and designed for use by adults. We do not knowingly solicit or collect personal information from or about individuals under the age of 18 years.
Changes to This Policy
This Policy may change from time to time. If we make material changes to this Policy, we will post any Policy changes on this page. If we feel it appropriate, we will provide a more prominent notice (including, for certain services, email notification). Your continued use of our Sites following such posts or notices will signal your acceptance of such changes.
April 25, 2016