Customer Experience

Customer Experience & Contact Centre Forum

Sopwell House, St. Albans, UK

June 24–25, 2026

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Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

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Forum At A Glance

Multi-day experiences at high-end destinations.
Seamless blend of active panel discussions and intimate breakout sessions.
Thoughtfully incorporated business meetings and engaging down-time opportunities.

General Session
KnowledgeBridge Discussion
Cocktails

SPEAKING FACULTY

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Hicham Atmani

Head of Service Operations Strategy & Transformation

Schindler Group

Saurabh Bahadur

Head of Insight and Client Experience

LRQA

Cláudia Cardoso

Senior Lead of Customer Excellence

Emma – The Sleep Company

Clarisse Chapolard

Head of Sales, Contact Centre, Customer Care & Transport

Club Med

Nick Chaillier

Senior Director, Global Retail GTM Strategy

Kerv

David Cousins

Principal Sales Product Specialist, Contact Centre

Zendesk

Eliya Lenge

Head of Executive Customer Relations EU & UK

Amazon

Marc Ethelston

Enterprise Account Executive

8x8

Johannes Goerg

Vice President, Customer Experience Technology & Innovation

Siemens Healthineers

Caroline Häggström

Vice President, Transformation

Vattenfall

Emillee Hernandez

Team Lead, Customer Solutions

Ada

James Hewitson

Managing Director, Head of Customer Support

HSBC

Rajab Khalid

Director, International Customer Experience

Cineworld Group

Okan Kibaroglu

Director, Customer Success

Imperial College London

Scott Lee Holloway

Head of Customer Experience

APS Bank

Patricia Lukong

Head of Contact Center Operations

d.light

Hasan Mulla

Head of Customer Experience Management

BBK (Bank of Bahrain and Kuwait)

Roy Moussa

Chief Executive Officer

GetVocal Technology

Khaled Nabhan

Head of Customer Experience and Market Insights

First Abu Dhabi Bank Misr (FABMISR)

Alex Osbaldeston

Account Director CX/EX

QuestionPro

Jose Paguillo

Head of Customer Care

Sanofi

Liz Powell

Vice President, Account Management

Zenarate

Emeran Saigol

Director, Customer Experience

London Borough Of Redbridge

Rory Sampson

Go-To-Market Director

Sierra

Hannah Scott

Vice President of Deskpro Solutions

Deskpro Inc

Matthieu Servantie

Head of Customer Care Marketing

Airbus

Anil Sistla

Vice President, Digital Customer Relationship & Engagement

Schneider Electric

Gary Suchley

Account Executive

UJET

Silvia Tarricone

Chief Executive Officer

Assist Digital EU Ltd

Elaine Tran

Agent Engineer

Sierra

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