Customer Experience

Customer Experience & Contact Centre Forum

Sopwell House, St. Albans, UK

June 24–25, 2026

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Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

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Forum At A Glance

Multi-day experiences at high-end destinations.
Seamless blend of active panel discussions and intimate breakout sessions.
Thoughtfully incorporated business meetings and engaging down-time opportunities.

General Session
KnowledgeBridge Discussion
Cocktails

SPEAKING FACULTY

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Saurabh Bahadur

Head of Insight and Client Experience

LRQA

Roos Brekelmans

Digital Innovation Accelerator

Vattenfall

Cláudia Cardoso

Senior Lead of Customer Excellence

Emma – The Sleep Company

Nick Chaillier

Senior Director, Business Value

Genesys

Clarisse Chapolard

Head of Sales, Contact Centre, Customer Care & Transport

Club Med

David Cousins

Principal Sales Product Specialist, Contact Centre

Zendesk

Natalie Dowle

Head of Consumer Experience

Financial Times

Rabie el Hassani

Vice President Revenue

GetVocal Technology

Marc Ethelston

Enterprise Account Executive

8x8

Johannes Goerg

Vice President, Customer Experience Technology & Innovation

Siemens Healthineers

Emillee Hernandez

Team Lead, Customer Solutions

Ada

James Hewitson

Managing Director, Head of Customer Support

HSBC

Rajab Khalid

Director, International Customer Experience

Cineworld Group

Okan Kibaroglu

Director, Customer Success

Imperial College London

Robin Kurth

Head of Customer Experience Impact, Northern Europe

Hilti Great Britain

Scott Lee Holloway

Head of Customer Experience

APS Bank

Eliya Lenge

Head of Executive Customer Relations, EU & UK

Amazon

Patricia Lukong

Head of Contact Center Operations

d.light

Hassan Mulla

Head of CX Advisory & Research

BBK (Bank of Bahrain and Kuwait)

Alex Osbaldeston

Account Director CX/EX

QuestionPro

Liz Powell

Vice President, Account Management

Zenarate

Emeran Saigol

Director, Customer Experience

London Borough Of Redbridge

Rory Sampson

Go-To-Market Director

Sierra

Hannah Scott

Vice President of Deskpro Solutions

Deskpro

Matthieu Servantie

Head of Customer Care Marketing

Airbus

Anil Sistla

Vice President, Digital Customer Relationship & Engagement

Schneider Electric

Gary Suchley

Account Executive

UJET

Silvia Tarricone

Chief Executive Officer

Assist Digital

Elaine Tran

Agent Engineer

Sierra

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