Customer Experience & Contact Centre Forum
Sopwell House, St. Albans, UK
June 24–25, 2026
Today’s contact center is the foundation of the modern customer relationship.
In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Forum At A Glance
- Multi-day experiences at high-end destinations.
- Seamless blend of active panel discussions and intimate breakout sessions.
- Thoughtfully incorporated business meetings and engaging down-time opportunities.
SPEAKING FACULTY
Critical Voices, Exceptional Dialogue
Hear from and interact with some of the most influential voices in this space.
Kashish Ahuja
Managing Director, Customer Experience
FedExHicham Atmani
Head of Service Operations Strategy & Transformation
Schindler GroupSaurabh Bahadur
Head of Insight and Client Experience
LRQACláudia Cardoso
Senior Lead of Customer Excellence
Emma – The Sleep CompanyClarisse Chapolard
Head of Sales, Contact Centre, Customer Care & Transport
Club MedNick Chaillier
Senior Director, Global Retail GTM Strategy
KervDavid Cousins
Principal Sales Product Specialist, Contact Centre
ZendeskBaidurjya DasChaudhuri
Managing Director, EMEA
AdaFaten ElAzhary
Head of Omni Customer Care Department
Al Tayer InsigniaMarc Ethelston
Enterprise Account Executive
8x8Johannes Goerg
Vice President, Customer Experience Technology & Innovation
Siemens HealthineersCaroline Häggström
Vice President, Transformation
VattenfallJames Hewitson
Managing Director, Head of Customer Support
HSBCRajab Khalid
Director, International Customer Experience
Cineworld GroupOkan Kibaroglu
Director, Customer Success
Imperial College LondonScott Lee Holloway
Head of Customer Experience
APS BankPatricia Lukong
Head of Contact Center Operations
d.lightSaid Marhoobi
Head of Customer Experience, Strategy and Transformation Group
National Bank of OmanAmit Maor
Product Manager
SierraCarl McCartney
Global Sales Enablement Director
Les Mills InternationalHasan Mulla
Head of Customer Experience Management
BBK (Bank of Bahrain and Kuwait)Roy Moussa
Chief Executive Officer
GetVocal TechnologyKhaled Nabhan
Head of Customer Experience and Market Insights
First Abu Dhabi Bank Misr (FABMISR)Jose Paguillo
Head of Customer Care
SanofiKen Peterson
President of Customer Experience
QuestionPro UK LtdLiz Powell
Vice President, Account Management
ZenarateEmeran Saigol
Director, Customer Experience
London Borough Of RedbridgeHannah Scott
Vice President of Deskpro Solutions
Deskpro IncMatthieu Servantie
Head of Customer Care Marketing
AirbusAnil Sistla
Vice President, Digital Customer Relationship & Engagement
Schneider ElectricEvgeniy Strekalovskii
Head of Customer Service
TripleTenGary Suchley
Account Executive
UJETSilvia Tarricone
Chief Executive Officer
Assist Digital EU LtdSarah Williams
Director, Customer Experience
Notting Hill GenesisGioia Zambon
Director, Customer Experience Design & Insights
S&P GlobalOur Event Partners
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