Customer Experience

Customer Experience & Contact Centre Forum

Sopwell House, St. Albans, UK

June 24–25, 2026

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Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

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Forum At A Glance

Multi-day experiences at high-end destinations.
Seamless blend of active panel discussions and intimate breakout sessions.
Thoughtfully incorporated business meetings and engaging down-time opportunities.

General Session
KnowledgeBridge Discussion
Cocktails

SPEAKING FACULTY

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Turki Alshehri

Group Vice President, Key Client Office

ENGIE

Saurabh Bahadur

Head of Insight and Client Experience

LRQA

Patricia Lukong

Head of Contact Center Operations

d.light

Rajab Khalid

Director, International Customer Experience

Cineworld Group

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