Customer Experience

Customer Experience & Contact Center Executive Summit

Kimpton Hotel Eventi, New York, NY

July 22, 2026

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Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

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Roundtable At A Glance

One-day experiences hosted at convenient, high-end destinations.
Efficient synthesis of panel discussions alongside focused breakouts.
Strategic sponsor conversations that go beyond vendor booths and boilerplate pitches.

General Session
Cocktails

SPEAKING FACULTY

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Rob Bradshaw

Manager, CEC Product & Analytics

Omaha Steaks

Colin Crowley

Vice President, Patient Services

QuickMD

Casey Denby

Vice President, Sales

Zenarate

Joep Everts

Senior Vice President, Customer Service

Elsevier

Shorit Ghosh

General Manager, Voice AI

Ada

Bhavish Gummadi

Product & Engineering

Sierra

Roger Huff

Vice President of CX Advisory

Transcom

Jon Lamont

Vice President of Client AI Automation

CallMiner

Tom Lewis

Chief Customer Officer

Reddy

Catheryn Li

CEO

Simple AI

Paramita Pal

Senior Vice President, Head of Customer Experience, Consumer Bank, USA

TD Bank

Sharanya Ravichandran

Director of Product Design, Subscription Growth

The Wall Street Journal

Tyler Read

Vice President of AI and Digital Transformation, Health and Biosciences

IFF

Ruth Rose

Vice President of Strategic Growth

Transcom

Julie Stone

Chief Learning Officer, Group Vice President

TTEC

Eric Sutton

Chief CX & Design Officer

KeyBank

Our Event Partners

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