Customer Experience

Customer Experience & Contact Center Forum

The Biltmore Miami, Coral Gables, FL

March 8–10, 2027

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Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

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Forum At A Glance

Multi-day experiences at high-end destinations.
Seamless blend of active panel discussions and intimate breakout sessions.
Thoughtfully incorporated business meetings and engaging down-time opportunities.

General Session
KnowledgeBridge Discussion
Cocktails

SPEAKING FACULTY

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Chad Anderson

Head of Customer Care & Roadside Operations

Mercedes-Benz USA

Deborah Dempsey

Chief Operating Officer

ProAct - PBM

Jonathan Edmond

National Sales Manager, Call Center Supervisor

Herc Rentals

Lauren Guidry

Regional Head of Customer Care and Business Excellence

CMA CGM

Bill Haneke

Senior Vice President; Contact Center Director

Hancock Whitney

Burgoyne Hughes

Senior Director, Customer Service Centers

GE HealthCare

Christopher Millspaugh

Director, Customer Service

Banyan Treatment Center

Grant Randall

National Director, Patient Experience

Compass One Healthcare

Bill Rasmussen

Contact Center Solutions Engineer, IT Network Operations

Trustmark

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