Customer Experience

Customer Experience & Contact Center Forum

The Woodlands Resort, Houston, TX

October 4–6, 2026

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Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

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Forum At A Glance

Multi-day experiences at high-end destinations.
Seamless blend of active panel discussions and intimate breakout sessions.
Thoughtfully incorporated business meetings and engaging down-time opportunities.

General Session
KnowledgeBridge Discussion
Cocktails

SPEAKING FACULTY

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Chris Albro

Head of Enterprise and Strategic Sales, North America

Kustomer Inc.

Jacob Anderson

Senior Director, Operations, Licensing & Onboarding

GoHealth

Chad Anderson

Head of Customer Care and Roadside Operations

Mercedes-Benz USA

Michael Aronowitz

Senior Vice President, Revenue Growth

VXI Global Solutions, LLC

Jay Arthur

Vice President, Sales

Liveops

Nandha Bojaraj

Senior Director, AI Products, Revenue & Product

Verizon

Lindie Busse

Senior Director, Planning & Delivery, Field & Client Service

Northwestern Mutual

Jacob Chalfin

Senior Account Executive

Regal

Spencer Cannon

Vice President of Growth

Buwelo

Casey Denby

Vice President, Strategic Operations

Zenarate

Kathleen Denton

Director Patient Experience

MDAnderson Cancer Center

Scott Dennis

Global Director, Canvas Technical Support

Instructure

Sam Dorison

Cofounder & CEO

ReflexAI

Rob Dwyer

CX in Residence and Senior Technical Account Manager

Level AI

Janice Finder

Executive Director, Patient Experience Clinical Services - askMDAnderson

University of Texas, MD Anderson Cancer Center

Dorai G.D.J.

V.P. Operations

Richpanel

Haskel Harvey

Managing Consultant, Customer Service Transformation and Operations

IBM

Doreen Johnson

Director, Customer Service

Gardner

Adam Levin

Founder & CEO

Reddy

Catheryn Li

CEO

Simple AI

Christian McConnell

Senior Director, Customer Care

Crate and Barrel

Brendan McGuire

Director, Strategic Accounts

Ada

Crissy McNutt

Associate Director, Workforce Management

Humana

Ryan Millner

Co-Founder, Chief Executive Officer

Unwrap AI

Sean Minter

Chief Executive Officer and Founder

AmplifAI

George Miranda III

Account Executive

UJET

Cecilio Murillo

System Director, Access Innovation - Physician Enterprise

CommonSpirit Health

Bobby Pierce

AI Product Engineer & Program Manager

Nerdy

Vivian Phillips Husband

Vice President, Customer Experience & Shared Services

Blue Shield of California

Grant Randall

National Director of Patient Experience

Compass Healthcare

Rick Scott

Manager of Training

Texas Farm Bureau Insurance Companies

Sankalp Singh

Regional Sales Head, North America

Whatfix

Jay Shashidharan

Assistant Vice President, Digital Products

Rocket Mortgage

Devon Siegel

Chief People Officer

Regal

Cheryl Smith

Director, Global Customer Service

Eastman Chemical Company

Ryan Smith

Director, Solutions Consulting

Zendesk

Peter Strandquist

Director of Customer Service, North America

Culligan International

Tim Tarantello

Managing Director, Orkin Customer Contact Centers

Orkin, LLC

George Tillotson

Senior Vice President of Client Solutions

Peak Support LLC

Bill Trocano

Vice President, Sales

Liveops

Ana Torres

Director, Contact Center Technology & CX

American Airlines

April Wiita

Vice President, Program Success

Working Solutions

Eric Williamson

Chief Marketing Officer

CallMiner

Geoffrey Works

Senior Director, AI Sales

NiCE

Russell Zack

Head of Revenue

SecondNature

Mark Zimmer

RVP, US GTM Central, South

Parloa LLC

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