Customer Experience & Contact Center Forum
The Woodlands Resort, Houston, TX
October 4–6, 2026
Today’s contact center is the foundation of the modern customer relationship.
In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Forum At A Glance
- Multi-day experiences at high-end destinations.
- Seamless blend of active panel discussions and intimate breakout sessions.
- Thoughtfully incorporated business meetings and engaging down-time opportunities.
SPEAKING FACULTY
Critical Voices, Exceptional Dialogue
Hear from and interact with some of the most influential voices in this space.
Sam Collin
Manager of Enterprise Sales
Kustomer Inc.Janice Finder
Executive Director, Patient Experience Clinical Services - askMDAnderson
University of Texas, MD Anderson Cancer CenterLauren Guidry
Regional Head of Customer Care and Business Excellence
CMA CGMAdam Levin
Founder & CEO
ReddyCatheryn Li
CEO
Simple AICecilio Murillo
System Director, Access Innovation - Physician Enterprise
CommonSpirit HealthCheryl Smith
Director, Global Customer Service
Eastman Chemical CompanyTim Tarantello
Managing Director, Orkin Customer Contact Centers
Orkin, LLCDave White
Global Quality Manager, Shopper & Customer Support
InstacartEric Williamson
Chief Marketing Officer
CallMinerOur Event Partners
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