Customer Experience & Contact Center Forum
The Woodlands Resort, Houston, TX
October 4–6, 2026
Today’s contact center is the foundation of the modern customer relationship.
In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Forum At A Glance
- Multi-day experiences at high-end destinations.
- Seamless blend of active panel discussions and intimate breakout sessions.
- Thoughtfully incorporated business meetings and engaging down-time opportunities.
SPEAKING FACULTY
Critical Voices, Exceptional Dialogue
Hear from and interact with some of the most influential voices in this space.
Chris Albro
Head of Enterprise and Strategic Sales, North America
Kustomer Inc.Jacob Anderson
Senior Director, Operations, Licensing & Onboarding
GoHealthChad Anderson
Head of Customer Care and Roadside Operations
Mercedes-Benz USAMichael Aronowitz
Senior Vice President, Revenue Growth
VXI Global Solutions, LLCJay Arthur
Vice President, Sales
LiveopsNandha Bojaraj
Senior Director, AI Products, Revenue & Product
VerizonLindie Busse
Senior Director, Planning & Delivery, Field & Client Service
Northwestern MutualJacob Chalfin
Senior Account Executive
RegalSpencer Cannon
Vice President of Growth
BuweloSam Cole
Account Executive
UJETCasey Denby
Vice President, Strategic Operations
ZenarateKathleen Denton
Director Patient Experience
MDAnderson Cancer CenterSam Dorison
Cofounder & CEO
ReflexAIRob Dwyer
CX in Residence and Senior Technical Account Manager
Level AIJanice Finder
Executive Director, Patient Experience Clinical Services - askMDAnderson
University of Texas, MD Anderson Cancer CenterHaskel Harvey
Managing Consultant, Customer Service Transformation and Operations
IBMDoreen Johnson
Director, Customer Service
GardnerAdam Levin
Founder & CEO
ReddyCatheryn Li
CEO
Simple AIChristian McConnell
Senior Director, Customer Care
Crate and BarrelBrendan McGuire
Director, Strategic Accounts
AdaCrissy McNutt
Associate Director, Workforce Management
HumanaSean Minter
Chief Executive Officer and Founder
AmplifAICecilio Murillo
System Director, Access Innovation - Physician Enterprise
CommonSpirit HealthBobby Pierce
AI Product Engineer & Program Manager
NerdyVivian Phillips Husband
Vice President, Customer Experience & Shared Services
Blue Shield of CaliforniaGrant Randall
National Director of Patient Experience
Compass HealthcareRick Scott
Manager of Training
Texas Farm Bureau Insurance CompaniesSankalp Singh
Regional Sales Head, North America
WhatfixJay Shashidharan
Assistant Vice President, Digital Products
Rocket MortgageDevon Siegel
Chief People Officer
RegalCheryl Smith
Director, Global Customer Service
Eastman Chemical CompanyRyan Smith
Director, Solutions Consulting
ZendeskPeter Strandquist
Director of Customer Service, North America
Culligan InternationalJeremy Stroud
Vice President, Customer Service & IT Delivery
Heartland DentalTim Tarantello
Managing Director, Orkin Customer Contact Centers
Orkin, LLCBill Trocano
Vice President, Sales
LiveopsAna Torres
Director, Contact Center Technology & CX
American AirlinesApril Wiita
Vice President, Program Success
Working SolutionsEric Williamson
Chief Marketing Officer
CallMinerGeoffrey Works
Senior Director, AI Sales
NiCERussell Zack
Head of Revenue
SecondNatureMark Zimmer
RVP, US GTM Central, South
Parloa LLCOur Event Partners
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