Customer Experience

Customer Experience & Contact Center Forum

The Woodlands Resort, Houston, TX

October 4–6, 2026

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Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

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Forum At A Glance

Multi-day experiences at high-end destinations.
Seamless blend of active panel discussions and intimate breakout sessions.
Thoughtfully incorporated business meetings and engaging down-time opportunities.

General Session
KnowledgeBridge Discussion
Cocktails

SPEAKING FACULTY

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Chad Anderson

Head of Customer Care and Roadside Operations

Mercedes-Benz USA

Michael Aronowitz

Senior Vice President, Revenue Growth

VXI Global Solutions, LLC

Lindie Busse

Senior Director, Planning & Delivery, Field & Client Service

Northwestern Mutual

Spencer Cannon

Vice President of Growth

Buwelo

Sam Collin

Manager of Enterprise Sales

Kustomer Inc.

Barrett Crites

2nd Vice President, Software Product & User Experience

Allied Solutions LLC

Janice Finder

Executive Director, Patient Experience Clinical Services - askMDAnderson

University of Texas, MD Anderson Cancer Center

Lauren Guidry

Regional Head of Customer Care and Business Excellence

CMA CGM

DJ Leckwold

Senior Vice President, Customer Success

Zayo Group

Adam Levin

Founder & CEO

Reddy

Catheryn Li

CEO

Simple AI

Jason Mercer-Pottinger

Senior Director, Customer Care Americas

Vantive

Cecilio Murillo

System Director, Access Innovation - Physician Enterprise

CommonSpirit Health

Vivian Phillips Husband

Vice President, Customer Experience & Shared Services

Blue Shield of California

Cheryl Smith

Director, Global Customer Service

Eastman Chemical Company

Peter Strandquist

Director of Customer Service, North America

Culligan International

Jeremy Stroud

Vice President, Customer Service & IT Delivery

Heartland Dental

Tim Tarantello

Managing Director, Orkin Customer Contact Centers

Orkin, LLC

Ana Torres

Director, Contact Center Technology & CX

American Airlines

Eric Williamson

Chief Marketing Officer

CallMiner

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