Customer Experience

Customer Experience & Contact Center Forum

The Woodlands Resort, Houston, TX

October 4–6, 2026

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Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

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Forum At A Glance

Multi-day experiences at high-end destinations.
Seamless blend of active panel discussions and intimate breakout sessions.
Thoughtfully incorporated business meetings and engaging down-time opportunities.

General Session
KnowledgeBridge Discussion
Cocktails

SPEAKING FACULTY

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Chad Anderson

Head of Customer Care and Roadside Operations

Mercedes-Benz USA

Michael Aronowitz

Senior Vice President, Revenue Growth

VXI Global Solutions, LLC

Jay Arthur

Vice President, Sales

Liveops

Patrick Balbierz

Director, Customer Experience

Instacart

Nandha Bojaraj

Senior Director, AI Products, Revenue & Product

Verizon

Lindie Busse

Senior Director, Planning & Delivery, Field & Client Service

Northwestern Mutual

Jacob Chalfin

Senior Account Executive

Regal

Spencer Cannon

Vice President of Growth

Buwelo

Casey Denby

Vice President, Strategic Operations

Zenarate

Kathleen Denton

Director Patient Experience

MDAnderson Cancer Center

Sam Dorison

Cofounder & CEO

ReflexAI

Janice Finder

Executive Director, Patient Experience Clinical Services - askMDAnderson

University of Texas, MD Anderson Cancer Center

Lauren Guidry

Regional Head of Customer Care and Business Excellence

CMA CGM

DJ Leckwold

Senior Vice President, Customer Success

Zayo Group

Adam Levin

Founder & CEO

Reddy

Catheryn Li

CEO

Simple AI

Christian McConnell

Senior Director, Customer Care

Crate and Barrel

Brendan McGuire

Director, Strategic Accounts

Ada

Crissy McNutt

Associate Director, Workforce Management

Humana

Cecilio Murillo

System Director, Access Innovation - Physician Enterprise

CommonSpirit Health

Vivian Phillips Husband

Vice President, Customer Experience & Shared Services

Blue Shield of California

Grant Randall

National Director of Patient Experience

Compass Healthcare

Rick Scott

Manager of Training

Texas Farm Bureau Insurance Companies

Jay Shashidharan

Assistant Vice President, Digital Products

Rocket Mortgage

Devon Siegel

Chief People Officer

Regal

Cheryl Smith

Director, Global Customer Service

Eastman Chemical Company

Ryan Smith

Director, Solutions Consulting

Zendesk

Peter Strandquist

Director of Customer Service, North America

Culligan International

Jeremy Stroud

Vice President, Customer Service & IT Delivery

Heartland Dental

Tim Tarantello

Managing Director, Orkin Customer Contact Centers

Orkin, LLC

Bill Trocano

Vice President, Sales

Liveops

Ana Torres

Director, Contact Center Technology & CX

American Airlines

Eric Williamson

Chief Marketing Officer

CallMiner

Geoffrey Works

Senior Director, AI Sales

NiCE

Russell Zack

Head of Revenue

SecondNature

Mark Zimmer

RVP, US GTM Central, South

Parloa LLC

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