Customer Experience & Contact Centre Forum
Sopwell House, St. Albans, UK
June 25–27, 2025
Today’s contact center is the foundation of the modern customer relationship.
In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Please view Consero’s health and safety protocols for in-person events here.
Forum At A Glance
- Multi-day experiences at high-end destinations.
- Seamless blend of active panel discussions and intimate breakout sessions.
- Thoughtfully incorporated business meetings and engaging down-time opportunities.
SPEAKING FACULTY
Critical Voices, Exceptional Dialogue
Hear from and interact with some of the most influential voices in this space.
Saurabh Bahadur
Head of Insight & Client Experience
LRQASusanna Baque
Senior Director, Global Customer Experience
SCIEXJosh Bennett
Account Executive
Nextiva, IncAnnabel Botterill
Head of Customer Success, EMEA
GoogleCaroline Collins
Product Owner, Intelligent Automation & AI
Lloyds Banking GroupRachael Connor
Customer Experience Leader, EMEA
3MJames Dyson
Vice President, Customer Experience and Managed Services
WithSecureDan Eddie
Director, Customer Service
SimplyhealthAndre Filomeno
Senior Vice President of Customer and Digital
Flying Tiger CopenhagenRaj Khalid
Manager, Customer Experience
Cineworld GroupPatricia Lukong
Head Contact Center Operations
d.lightRita Mészáros
Head of Customer Experience Management and Market Research Erste
MagyarországRebecca Omassi
Head of Omnichannel Consumer Experience, CRM and Learning & Development Europe
TapestryJose Paguillo
Head of Customer Care
SanofiConor Riordan
Director, Customer Service Gsc - Europe, Middle East and Africa
PfizerAmy Roberge
Global Head of Customer Experience, Solution Engineering
ZoomRebecca Rush
Global Head of Customer Experience Capabilities
HSBCGail Russell
Global Head of Customer Experience
HSBCEmeran Saigol
Director, Digital, Customer Experience and Community Safety
London Borough Of RedbridgeSilvia Tarricone
Chief Exectutive Officer
Assist Digital EU LtdChristopher Therkelsen
Director, EMEIA Customer Experience & Sales Order Management
Ingersoll RandJudith van Herwaarden
Global Head of Customer Experience
DS SmithOur Event Partners
Related Upcoming Events
From virtual activations to forums and roundtables at destinations across the country, Consero adapts to serve its attendees. Here’s what’s coming up within your field.
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October 8–10, 2025
Details