Customer Experience & Contact Centre Forum
Sopwell House, St. Albans, UK
25–27 June 2025
Today’s contact center is the foundation of the modern customer relationship.
In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Please view Consero’s health and safety protocols for in-person events here.
Forum At A Glance
- Multi-day experiences at high-end destinations.
- Seamless blend of active panel discussions and intimate breakout sessions.
- Thoughtfully incorporated business meetings and engaging down-time opportunities.
SPEAKING FACULTY
Critical Voices, Exceptional Dialogue
Hear from and interact with some of the most influential voices in this space.
Saurabh Bahadur
Head of Insight & Client Experience
LRQASusanna Baque
Senior Director, Global Customer Experience
SCIEXAnnabel Botterill
Head of Customer Success, EMEA
GoogleRachael Connor
Customer Experience Leader, EMEA
3MDan Eddie
Director, Customer Service
Simplyhealth Group LimitedRaj Khalid
Manager, Customer Experience
Cineworld GroupRob Koster
Director, Customer Experience
Havas Health & YouRebecca Omassi
Head of Omnichannel Consumer Experience, CRM and Learning & Development Europe
TapestryJose Paguillo
Head of Customer Care
SanofiConor Riordan
Director, Customer Service Gsc - Europe, Middle East and Africa
PfizerChristopher Therkelsen
Director, EMEA Customer Experience & Sales Order Management, Head of SSC
Ingersoll RandOur Event Partners
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