Customer Experience

Customer Experience & Contact Centre Forum

Sopwell House, St. Albans, UK

June 25–27, 2025

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Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

Please view Consero’s health and safety protocols for in-person events here.

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Forum At A Glance

Multi-day experiences at high-end destinations.
Seamless blend of active panel discussions and intimate breakout sessions.
Thoughtfully incorporated business meetings and engaging down-time opportunities.

General Session
KnowledgeBridge Discussion
Cocktails

SPEAKING FACULTY

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Saurabh Bahadur

Head of Insight & Client Experience

LRQA

Susanna Baque

Senior Director, Global Customer Experience

SCIEX

Josh Bennett

Account Executive

Nextiva, Inc

Annabel Botterill

Head of Customer Success, EMEA

Google

Caroline Collins

Product Owner, Intelligent Automation & AI

Lloyds Banking Group

Rachael Connor

Customer Experience Leader, EMEA

James Dyson

Vice President, Customer Experience and Managed Services

WithSecure

Shaun Edmeston

Director, Customer Experience - ABSA Mauritius

Absa Group

Andre Filomeno

Senior Vice President of Customer and Digital

Flying Tiger Copenhagen

Rebecca Gordon

Head of Online Customer Experience

Westminster City Council

Raj Khalid

Manager, Customer Experience

Cineworld Group

Oliver Kliegl

Head of International Cloud Services

Deutsche Telekom

Patricia Lukong

Head Contact Center Operations

d.light

Rita Mészáros

Head of Customer Experience Management and Market Research Erste

Magyarország

Hasan Mulla

Head of Customer Experience Management

BBK (Bank of Bahrain and Kuwait)

Nyambura Ndungu

Head of Customer Experience

SBM Bank Kenya

Adam O’Connor

Chief Commercial Officer

Gear Inc.

Jose Paguillo

Head of Customer Care

Sanofi

Logan Randolph

General Manager, Europe

Sierra

Conor Riordan

Director, Customer Service Gsc - Europe, Middle East and Africa

Pfizer

Amy Roberge

Global Head of Customer Experience, Solution Engineering

Zoom

Rebecca Rush

Global Head of Customer Experience Capabilities

HSBC

Gail Russell

Global Head of Customer Experience

HSBC

Emeran Saigol

Director, Digital, Customer Experience and Community Safety

London Borough Of Redbridge

Silvia Tarricone

Chief Exectutive Officer

Assist Digital EU Ltd

Christopher Therkelsen

Director, EMEIA Customer Experience & Sales Order Management

Ingersoll Rand

Judith van Herwaarden

Global Head of Customer Experience

DS Smith

Nick Young

Sales Director

Sierra

Our Event Partners

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