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Customer Experience

Customer Experience & Contact Center Forum

The Wigwam, Litchfield, AZ

October 1–3, 2023


Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

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Please view Consero’s health and safety protocols for in-person events here.


Advisory Board:

  • John Walter Boswell (MUFG Union Bank), Vice President Operations & Technology for the Americas
  • Brian Clancy (AARP),  Head of Consumer Care Learning & Performance Improvement
  • Russ DiBlasi (Zions Bancorporation), Senior Vice President, Customer Care Operations
  • Tanya Earles (Tebra), Senior Vice President, Customer Success
  • Joep Everts (Elsevier), Senior Vice President, Customer Service Online Solutions
  • Ehab Goldstein (LifeScan Inc.),  Vice President, OneTouch Global Customer Care & Strategic Insights
  • Oliver Ginsburg (,  Vice President of Customer Experience
  • Tami Goodman (ShipBob),  Vice President of Merchant Care
  • Jasmyn Haas (Flume, Inc.), Vice President, Customer & Employee Experience
  • Tim Heil Senior (Utz Quality Foods),  Senior Vice President of Sales: National Grocery, Mass & Natural Channels
  • Jim Hightower (Global Payments Inc.),  Senior Vice President, International Operations / Vertical Markets
  • Jeff Lojko (Bank of America), Senior Vice President, Client Experience Strategy & Initiative Planning
  • Regina Lowery (Principal Financial Group),  Assistant Vice President, Technology
  • Maureen Martin (WeightWatchers),  Vice President, Customer Care
  • Bala Menon (Gannett | USA TODAY NETWORK), Chief Client Officer
  • Kurt Mosher (Gant Travel),  Chief Operating Officer
  • Cecilio Murillo (CommonSpirit Health),  System Director, Access Innovation – Physician Enterprise
  • Ricardo Parodi (Marriott International),  Vice President, Customer Engagement Centers, Planning, Service Design & Deployment
  • Tammy Prause (Experian), Vice President, Customer Care
  • Sangeetha Rai (Northwestern Mutual), Vice President, Technology Customer Success
  • Doug Roerden (FM Global), Head of Experience Design
  • April Sealy (Elevate),  Senior Vice President, Operations and Customer Solutions
  • Troy Shaffer (SCAN Health Plan), Vice President Contact Center Operations, Member Services
  • Anna Skidmore (BFA Industries),  Vice President, Customer Care
  • Tim Spencer (BUNN),  Senior Vice President and General Manager, Service Operations
  • Aviad Stein ( Broadridge Financial), Global Head of Innovation
  • Ted Stodolka (Hallmark Cards), Vice President, Customer Care


Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Aaron Fischer

Chief Customer Officer


Porter Marshall

Vice President, Customer Service & Strategic Partnerships

Aviad Stein

Global Head of Digital and Innovation

Broadridge Financial

Our Event Partners

Related Upcoming Events

From virtual activations to forums and roundtables at destinations across the country, Consero adapts to serve its attendees. Here’s what’s coming up within your field.

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