Customer Experience

Customer Experience & Contact Center Forum

The Wigwam, Litchfield, AZ

October 1–3, 2023

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Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

Please view Consero’s health and safety protocols for in-person events here.

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Forum At A Glance

Multi-day experiences at high-end destinations.
Seamless blend of active panel discussions and intimate breakout sessions.
Thoughtfully incorporated business meetings and engaging down-time opportunities.

General Session
KnowledgeBridge Discussion
Cocktails

SPEAKING FACULTY

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Kevin Amaroli

Director of Sales

Shelf.io

Amit Badlani

Head of Product, AI/ML

NVIDIA

Philip Bennett

Manager, Customer Service Operations

Empire Today

David Bradshaw

Vice President, Customer Care

ATB Financial

Jake Braly

Chief Marketing Officer

Krisp Technologies, Inc

Jonathan Burow

Vice President, Customer Experience & Digital Transformation

Independent Health Association, Inc.

Spencer Cannon

Vice President of Growth

Buwelo

Colleen Clayton

Director, Client Experience, Marketing & Public Relations, People

Confidential

Danny Cox

Vice President, Guest Experience (Airports & Contact Center)

Breeze Airways

Lans Crauer

Senior Business Value Consultant

Khoros

Casey Denby

Senior Director, Enterprise Sales

Zenarate

Michael Furman

Head of Customer Experience

Scale Media

Jesse Greenberg

Senior Account Executive

Laivly

Meghan Greeley

Executive Vice President, Customer Journeys

M&T Bank

Brandon Hanson

Global Contact Center CX GTM + Sales Strategy

Qualtrics

Jasmyn Haas

Vice President, Customer & Employee Experience

Flume, Inc.

Matthew Hays

Senior Director, Resource Planning & Development

Northwestern Mutual

HeidiJoy Harnegie

Vice President , Customer Experience

Buckeye Broadband

Amy Hall

Vice President, Customer Experience and Client Value Stream

Voya

Cristian Herrera

Vice President of Customer Experience

Athens Services

Colin Kennedy

COO

Shelf.io

Ben Lawder

Global Head of CX Strategy

Qualtrics

Marsha Lehr

Vice President, Digital Customer Experience & eCommerce

UScellular

Kurt Lovell

Senior Vice President, Customer Experience and Operations

Acuity Brands

Gina Lowery

Assistant Vice President, Technology

Principal Financial Group

Thomas Matesic

Vice President - Admissions Contact Center

Universal Technical Institute, Inc.

Kelli Marburger

Manager of Customer Engagement

Love’s Travel Stops

Taraq Mazher

Medical Group Director, Clinical Access Center

Memorial Hermann Health System

Tiahna Mcdowell

Director, Customer Experience Programs & User Research

Avid Technology, Inc

Jason Mercer-Pottinger

RTS Operations Director, Contact Centers

Baxter

Steve Meyers

Account Director

Nielsen

Ashish Nagar

Chief Executive Officer

Level AI

Michael O’Neil

Vice President, Sales & Customer Experience

OP360

Paramita Pal

Head of Customer Experience, Credit Card & Unsecured Lending

Craig Preston

Founder and CEO

C2Perform

Jonathan (JR) Ranger

Chief Customer Officer

CallMiner

Christopher Reese

Director of Customer Value

Cresta

Shahryar Rehman

Head of Operations

Bakkt

Tamara Schroer

Vice President, Education & Development

Working Solutions

April Sealy

Executive Vice President, Operations and Administration

Elevate

Tara Shankar

Vice President - Product Marketing

Yellow.ai

Sunil Sharma

Vice President, Transformation & Enterprise Architecture

Rite-Hite

Aviad Stein

Global Head of Innovation and Chief Experience Officer

Broadridge Financial

Dale Sturgill

Vice President of Contact Center Strategy

Memorial Hermann Health System

Evan Siegel

Vice President Financial Services, AI Solutions

eGain

Ram Swery

Vice President, Solutions Consulting and Value Acceleration

Verint

Barbara Trujillo

Head of Customer Experience Center

Polestar

Neil Valentine

Chief Strategy Officer

HotelPlanner

John Walter Boswell

Assistant Vice President, Contact Center Operation

US Bank

Lee Waters

COO

C2Perform

Matt Woody

First Vice President & Director of Contact Center Operations

First Financial Bank

Stu Wilson

Chief Revenue Officer

Replicant

Rob Wright

Chief Executive Officer and Founder

Bright

Yan Zhang

Chief Operating Officer

PolyAI

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