In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
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SPEAKING FACULTY
Hear from and interact with some of the most influential voices in this space.
Director of Sales
Shelf.ioHead of Product, AI/ML
NVIDIAManager, Customer Service Operations
Empire TodayVice President, Customer Care
ATB FinancialChief Marketing Officer
Krisp Technologies, IncVice President, Customer Experience & Digital Transformation
Independent Health Association, Inc.Vice President of Growth
BuweloDirector, Client Experience, Marketing & Public Relations, People
ConfidentialVice President, Guest Experience (Airports & Contact Center)
Breeze AirwaysSenior Business Value Consultant
KhorosSenior Director, Enterprise Sales
ZenarateHead of Customer Experience
Scale MediaSenior Account Executive
LaivlyExecutive Vice President, Customer Journeys
M&T BankGlobal Contact Center CX GTM + Sales Strategy
QualtricsVice President, Customer & Employee Experience
Flume, Inc.Senior Director, Resource Planning & Development
Northwestern MutualVice President , Customer Experience
Buckeye BroadbandVice President, Customer Experience and Client Value Stream
VoyaVice President of Customer Experience
Athens ServicesCOO
Shelf.ioGlobal Head of CX Strategy
QualtricsVice President, Digital Customer Experience & eCommerce
UScellularSenior Vice President, Customer Experience and Operations
Acuity BrandsAssistant Vice President, Technology
Principal Financial GroupVice President - Admissions Contact Center
Universal Technical Institute, Inc.Manager of Customer Engagement
Love’s Travel StopsMedical Group Director, Clinical Access Center
Memorial Hermann Health SystemDirector, Customer Experience Programs & User Research
Avid Technology, IncRTS Operations Director, Contact Centers
BaxterAccount Director
NielsenChief Executive Officer
Level AIVice President, Sales & Customer Experience
OP360Head of Customer Experience, Credit Card & Unsecured Lending
TDFounder and CEO
C2PerformChief Customer Officer
CallMinerDirector of Customer Value
CrestaHead of Operations
BakktVice President, Education & Development
Working SolutionsExecutive Vice President, Operations and Administration
ElevateVice President - Product Marketing
Yellow.aiVice President, Transformation & Enterprise Architecture
Rite-HiteGlobal Head of Innovation and Chief Experience Officer
Broadridge FinancialVice President of Contact Center Strategy
Memorial Hermann Health SystemVice President Financial Services, AI Solutions
eGainVice President, Solutions Consulting and Value Acceleration
VerintHead of Customer Experience Center
PolestarChief Strategy Officer
HotelPlannerAssistant Vice President, Contact Center Operation
US BankCOO
C2PerformFirst Vice President & Director of Contact Center Operations
First Financial BankChief Revenue Officer
ReplicantChief Executive Officer and Founder
BrightChief Operating Officer
PolyAIFrom virtual activations to forums and roundtables at destinations across the country, Consero adapts to serve its attendees. Here’s what’s coming up within your field.
The Biltmore Miami, Coral Gables, FL
March 18–20, 2024
DetailsAshridge House, Berkhamsted, UK
15–17 April 2024
DetailsThe Ritz-Carlton Dallas, Las Colinas, Irving, TX
October 6–8, 2024
Details