Customer Experience & Contact Center Forum
The Biltmore Miami, Coral Gables, FL
March 9–11, 2026
Today’s contact center is the foundation of the modern customer relationship.
In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Forum At A Glance
- Multi-day experiences at high-end destinations.
- Seamless blend of active panel discussions and intimate breakout sessions.
- Thoughtfully incorporated business meetings and engaging down-time opportunities.
SPEAKING FACULTY
Critical Voices, Exceptional Dialogue
Hear from and interact with some of the most influential voices in this space.
Spencer Cannon
Vice President of Growth
BuweloJanice Finder
Executive Director, Patient Experience Clinical Services - askMDAnderson
University of Texas, MD Anderson Cancer CenterAdam Levin
Founder & CEO
ReddyTom Lewis
Chief Customer Officer
ReddyCrissy McNutt
Associate Director, Workforce Management
HumanaRicardo Parodi
Vice President, Customer Engagement Centers Strategy
Marriott InternationalSridhar Sasidharan
Associate Vice President, Customer Success & Client Services
UPS DigitalShannon Yeats
Global Vice President, Client Success, Contact Center
Entertainment PartnersOur Event Partners
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