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Customer Experience

Customer Experience & Contact Center Forum

The Biltmore Miami, Coral Gables, FL

March 18–20, 2024


Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

Please view Consero’s health and safety protocols for in-person events here.


Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Mariano Alonso

Global Head of Customer Experience


Jonathan Burow

Vice President, Customer Experience & Digital Transformation

Independent Health Association, Inc.

Linda Hanson

Vice President, Client & Product Support


Rasheeda James

Senior Director of Client Services


Kurt Lovell

Senior Vice President, Customer Experience and Operations

Acuity Brands

Christian McConnell

Director, Customer Solutions Center

Tractor Supply Company

Jason Mercer-Pottinger

RTS Operations Director, Contact Centers


Aviad Stein

Global Head of Innovation and Chief Experience Officer

Broadridge Financial

Barbara Trujillo

Head of Customer Experience Center


Neil Valentine

Chief Strategy Officer


Our Event Partners

Related Upcoming Events

From virtual activations to forums and roundtables at destinations across the country, Consero adapts to serve its attendees. Here’s what’s coming up within your field.

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