Customer Experience & Contact Center Forum
The Biltmore Miami, Coral Gables, FL
March 8–10, 2027
Today’s contact center is the foundation of the modern customer relationship.
In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Forum At A Glance
- Multi-day experiences at high-end destinations.
- Seamless blend of active panel discussions and intimate breakout sessions.
- Thoughtfully incorporated business meetings and engaging down-time opportunities.
SPEAKING FACULTY
Critical Voices, Exceptional Dialogue
Hear from and interact with some of the most influential voices in this space.
Chad Anderson
Head of Customer Care & Roadside Operations
Mercedes-Benz USADeborah Dempsey
Chief Operating Officer
ProAct - PBMJonathan Edmond
National Sales Manager, Call Center Supervisor
Herc RentalsBill Haneke
Senior Vice President; Contact Center Director
Hancock WhitneyGrant Randall
National Director, Patient Experience
Compass One HealthcareBill Rasmussen
Contact Center Solutions Engineer, IT Network Operations
TrustmarkOur Event Partners
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