Customer Experience & Contact Center Forum
The Biltmore Miami, Coral Gables, FL
March 18–20, 2024
Today’s contact center is the foundation of the modern customer relationship.
In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Please view Consero’s health and safety protocols for in-person events here.
Forum At A Glance
- Multi-day experiences at high-end destinations.
- Seamless blend of active panel discussions and intimate breakout sessions.
- Thoughtfully incorporated business meetings and engaging down-time opportunities.
SPEAKING FACULTY
Critical Voices, Exceptional Dialogue
Hear from and interact with some of the most influential voices in this space.
Mariano Alonso
Global Head of Customer Experience
MillicomJonathan Burow
Vice President, Customer Experience & Digital Transformation
Independent Health Association, Inc.Linda Hanson
Vice President, Client & Product Support
OrigenceRasheeda James
Senior Director of Client Services
AmericorKurt Lovell
Senior Vice President, Customer Experience and Operations
Acuity BrandsChristian McConnell
Director, Customer Solutions Center
Tractor Supply CompanyJason Mercer-Pottinger
RTS Operations Director, Contact Centers
BaxterAviad Stein
Global Head of Innovation and Chief Experience Officer
Broadridge FinancialBarbara Trujillo
Head of Customer Experience Center
PolestarNeil Valentine
Chief Strategy Officer
HotelPlannerOur Event Partners
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