In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Topics for discussion include:
Customer Experience Track
Contact Center Track
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Hear from and interact with some of the most influential voices in this space.
Senior Vice President, OperationsElevate
First Vice President & Director of Contact Center OperationsFirst Financial Bank
Director, Worldwide Customer Experience-Infrastructure Solutions GroupLenovo
Director, Customer Experience StrategyAARP
Vice President, Customer ExperienceLippert
Associate Vice President, Enterprise Scheduling & Ambulatory Contact CenterMemorial Hermann Health System
Global Head of Customer Engagement and Organizational ReadinessMerck
Vice President of Customer ServiceReserveBar
Head of Customer Experience & Employee Engagement - North AmericaSchindler Elevator Corporation
Strategy & Operations Director, Contact CenterADP
Vice President, Diversity & Inclusion + CareHallmark Cards
Senior Vice President and General Manager, Service OperationsBUNN
Vice President, Customer & Employee ExperienceFlume, Inc.