Customer Experience

Customer Experience & Contact Center Forum

The Wigwam, Litchfield, AZ

October 8–10, 2025

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Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

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Forum At A Glance

Multi-day experiences at high-end destinations.
Seamless blend of active panel discussions and intimate breakout sessions.
Thoughtfully incorporated business meetings and engaging down-time opportunities.

General Session
KnowledgeBridge Discussion
Cocktails

SPEAKING FACULTY

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Barrett Crites

2nd Vice President, Software Product & User Experience

Allied Solutions LLC

Sean Fair

Head of Zoom Contact Center Sales & GTM

Zoom

Angie Flury

Chief Call Center Officer

Morgan & Morgan, P.A.

Eric Hayes

Senior Vice President of Operations

Renuity

Rasheeda James

Vice President, Client Services

Americor

Jason Mercer-Pottinger

Senior Director, Customer Care Americas

Vantive

Cecilio Murillo

System Director, Access Innovation - Physician Enterprise

CommonSpirit Health

Joshua Nelson

Vice President, Head of Technology Experience

Power Design, Inc.

Jasmine Reno

Assistant Vice President, Customer Care/Solutions

Mr. Cooper

Kun Qian

Chief Executive Officer

Calltree AI

Jessie Reid

Assistant Vice President, Clinical & Operational Effectiveness

Orlando Health

Marisa Smith

Senior Vice President, Operations Performance Enablement

Angi

Dale Sturgill

Vice President of Contact Center Strategy

Memorial Hermann Health System

Tim Tarantello

Managing Director, Orkin Customer Contact Centers

Orkin, LLC

Robertson Taylor

CTO

Calltree AI

Eric Williamson

Chief Marketing Officer

CallMiner

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