Customer Experience

Customer Experience & Contact Center Forum

The Wigwam, Litchfield, AZ

October 8–10, 2025

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Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

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Forum At A Glance

Multi-day experiences at high-end destinations.
Seamless blend of active panel discussions and intimate breakout sessions.
Thoughtfully incorporated business meetings and engaging down-time opportunities.

General Session
KnowledgeBridge Discussion
Cocktails

SPEAKING FACULTY

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Rupal Ayer

Senior Director, Customer Success

Solventum

Jeremy Burek

Senior Director, Operations & Service Delivery Innovation

FrontDoor

Barrett Crites

2nd Vice President, Software Product & User Experience

Allied Solutions LLC

Sean Fair

Head of Zoom Contact Center Sales & GTM

Zoom

Angie Flury

Chief Call Center Officer

Morgan & Morgan, P.A.

Hector Gachupin

Lead Business Execution, Customer Experience & Contact Center

Wells Fargo

Eric Hayes

Senior Vice President of Operations

Renuity

Rasheeda James

Vice President, Client Services

Americor

DJ Leckwold

Senior Vice President, Customer Success

Zayo Group

Darren Major

Head of Voice of the Customer

Harry's Inc.

John McMullan

Director of AI Agent Marketing

Observe.AI

Jason Mercer-Pottinger

Senior Director, Customer Care Americas

Vantive

Cecilio Murillo

System Director, Access Innovation - Physician Enterprise

CommonSpirit Health

Joshua Nelson

Vice President, Head of Technology Experience

Power Design, Inc.

Kun Qian

Chief Executive Officer

Calltree AI

Atsam Raja

Head of Customer Experience, Business Architecture, & Continuous Improvement

MassMutual

Jessie Reid

Assistant Vice President, Clinical & Operational Effectiveness

Orlando Health

Jasmine Reno

Assistant Vice President, Customer Care/Solutions

Mr. Cooper

Paige Scott

Vice President, Customer Success & Revenue Enablement

Reliance Matrix

Krista Scott

Vice President, Contact Center Operations

Great American Pure Flix

Jay Shashidharan

Assistant Vice President, Digital Products

Mr. Cooper

Marisa Smith

Senior Vice President, Operations Performance Enablement

Angi

Dale Sturgill

Vice President of Contact Center Strategy

Memorial Hermann Health System

Tim Tarantello

Managing Director, Orkin Customer Contact Centers

Orkin, LLC

Robertson Taylor

CTO

Calltree AI

Eric Williamson

Chief Marketing Officer

CallMiner

Shannon Yeats

Global Vice President, Client Success, Contact Center

Entertainment Partners

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