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Customer Experience

Customer Experience & Contact Centre Forum

Sopwell House, Hertfordshire, UK

8–10 May 2024

 

Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

Please view Consero’s health and safety protocols for in-person events here.

SPEAKING FACULTY

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Richard Bassett

Vice President, Digital and Analytics

NICE Ltd

Steven Bishop

Head of Customer Satisfaction

Orbit Homes

Annabel Botterill

Head of Customer Success, EMEA

Google

Susanna Baque

Senior Director, Global Customer Experience

SCIEX

Dan Eddie

Director, Customer Service

Simplyhealth Group Limited

Samantha Grierson

Director, Customer Proposition

Wolseley

Chris Harding

Head of Customer Experience

Pendergate Limited t/a Kindred

Sairah Hussain

Head of Customer & Social Value

Galliford Try

Raj Khalid

Manager, Customer Experience

Cineworld Group

Deirdre Lawler

Vice President, Operations

Global Payments

Dorisa Madacova

Global Head of Client Services

LOEWE

Scott Miller

Deputy Chief Intellectual Property Counsel

Thermo Fisher Scientific

Jose Paguillo

Head of Customer Care

Sanofi

Zohaib Razvi

Director and Head of Customer Experience

Colliers

Conor Riordan

Director, Customer Service Gsc - Europe, Middle East and Africa

Pfizer

Matthieu Servantie

Head of Customer Care Marketing

Airbus

Tim Tarantello

Tim Tarantello Managing Director

Orkin, LLC

Daryl Wilkes

Director, Customer Care

ASOS

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From virtual activations to forums and roundtables at destinations across the country, Consero adapts to serve its attendees. Here’s what’s coming up within your field.

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