Customer Experience

Customer Experience & Contact Centre Forum

Sopwell House, St. Albans, Hertfordshire, UK

8–10 May 2024

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Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

Please view Consero’s health and safety protocols for in-person events here.

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Forum At A Glance

Multi-day experiences at high-end destinations.
Seamless blend of active panel discussions and intimate breakout sessions.
Thoughtfully incorporated business meetings and engaging down-time opportunities.

General Session
KnowledgeBridge Discussion
Cocktails

SPEAKING FACULTY

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Rob Allman

Senior Vice President, EMEA

TTEC Digital

Richard Bassett

Vice President, Digital and Analytics

NICE Ltd

Susanna Baque

Senior Director, Global Customer Experience

SCIEX

Steven Bishop

Head of Customer Satisfaction

Orbit Homes

Annabel Botterill

Head of Customer Success, EMEA

Google

Mazhar Butt

Group Director, Guest Experience Development

Value Retail

Dan Eddie

Director, Customer Service

Simplyhealth Group Limited

Chris Harding

Head of Customer Experience

Pendergate Limited t/a Kindred

Sophie Howard

Director, Customer Experience

Mitie

Latif Horst

Strategic Account Executive

Replicant

Sairah Hussain

Head of Customer & Social Value

Galliford Try

Tilly James

Head of Digital Customer Operations

The Access Group

Iqbal Javaid

Head of Head of CX Solution Engineering EMEA

Zoom Video Communications, Inc.

Wayne Kay

Regional Vice President, Sales Leadership EMEA

TTEC Digital

Adam King

Senior Solutions Consultant

PolyAI

Rob Koster

Director, Customer Experience

Havas Health & You

Raj Khalid

Manager, Customer Experience

Cineworld Group

Deirdre Lawler

Vice President, Operations

Global Payments

Kevin Lennon

Director, Omnichannel Strategy & Enablement, Commercial, WEU

Baxter International

Dorisa Madacova

Global Head of Client Services

LOEWE

Paul Miller

Senior Solution Consultant

Verint

Scott Miller

Deputy Chief Intellectual Property Counsel

Thermo Fisher Scientific

Ben Neo

Head of Customer Experience Sales EMEA

Zoom Video Communications, Inc.

Jose Paguillo

Head of Customer Care

Sanofi

Zohaib Razvi

Director and Head of Customer Experience

Colliers

Daniela Richiusa

Vice President - Quality, Customer Care, Technical Support & Training

Schneider Electric

Conor Riordan

Director, Customer Service Gsc - Europe, Middle East and Africa

Pfizer

Matthieu Servantie

Head of Customer Care Marketing

Airbus

Frank Sherlock

Vice President, International

Callminer

Brad Stein

Global VP of Solutions Consulting

PolyAI

Christopher Therkelsen

Director, EMEA Customer Experience & Sales Order Management, Head of SSC

Ingersoll Rand

Tim Tarantello

Tim Tarantello Managing Director

Orkin, LLC

Steven Walgate

Account Director

Verint

Daryl Wilkes

Director, Customer Care

ASOS

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