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Customer Experience

Customer Experience & Contact Centre Forum

Sopwell House, Hertfordshire, UK

8–10 May 2024


Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

Please view Consero’s health and safety protocols for in-person events here.


Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Richard Bassett

Vice President, Digital and Analytics


Steven Bishop

Head of Customer Satisfaction

Orbit Homes

Annabel Botterill

Head of Customer Success, EMEA


Susanna Baque

Senior Director, Global Customer Experience


Dan Eddie

Director, Customer Service

Simplyhealth Group Limited

Samantha Grierson

Director, Customer Proposition


Chris Harding

Head of Customer Experience

Pendergate Limited t/a Kindred

Sairah Hussain

Head of Customer & Social Value

Galliford Try

Raj Khalid

Manager, Customer Experience

Cineworld Group

Deirdre Lawler

Vice President, Operations

Global Payments

Dorisa Madacova

Global Head of Client Services


Scott Miller

Deputy Chief Intellectual Property Counsel

Thermo Fisher Scientific

Jose Paguillo

Head of Customer Care


Zohaib Razvi

Director and Head of Customer Experience


Conor Riordan

Director, Customer Service Gsc - Europe, Middle East and Africa


Matthieu Servantie

Head of Customer Care Marketing


Tim Tarantello

Tim Tarantello Managing Director

Orkin, LLC

Daryl Wilkes

Director, Customer Care


Our Event Partners

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