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Customer Experience

Customer Experience & Contact Center Forum

The Ritz-Carlton Dallas, Las Colinas, Irving, TX

October 6–8, 2024


Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

Please view Consero’s health and safety protocols for in-person events here.


Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Gary Ash

SVP, Business Development & Sales

Working Solutions

Matt Benner

Assistant Vice President - Voice of the Customer Operations

GM Financial

Abdul Chohan

Vice President, Global Operations

Danaher Corporation

Colin Crowley

Vice President, Customer Support

Maven Clinic

Rasheeda James

Vice President, Client Services


Justin Robbins

Contact Center Evangelist


April Sealy

Executive Vice President, Operations and Administration


Marisa Smith

Vice President, Customer Care


Aviad Stein

Global Head of Innovation and CXO

Broadridge Financial

April Wiita

Vice President, Program Success

Working Solutions

Shannon Yeats

Senior Vice President, National Operations

Progress Residential

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