Customer Experience & Contact Center Forum
The Biltmore Miami, Coral Gables, FL
March 10–12, 2025
Today’s contact center is the foundation of the modern customer relationship.
In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Please view Consero’s health and safety protocols for in-person events here.
Forum At A Glance
- Multi-day experiences at high-end destinations.
- Seamless blend of active panel discussions and intimate breakout sessions.
- Thoughtfully incorporated business meetings and engaging down-time opportunities.
SPEAKING FACULTY
Critical Voices, Exceptional Dialogue
Hear from and interact with some of the most influential voices in this space.
Spencer Cannon
Vice President of Growth
BuweloBarrett Crites
2nd Vice President, Software Product and User Experience
Allied Solutions LLCNatalie Dowle
Head of Consumer Experience
Financial TimesJohn Franco
Vice President of Strategic Sales
Nextiva, IncTami Goodman
Vice President, Customer Service Operations
Acentra HealthAna Gole
Vice President, Professional Services
CalabrioRay Harris
Senior Vice President, Senior Director Client Success
First Citizens BankKate Hodgins
Senior Director of Product Marketing
Nextiva, IncCalvin Jordan
Associate Vice President, Patient Access
Penn MedicineSteve Keller
Vice President, Customer and Digital Experience
Dentsply SironaDarren Major
Head of Voice of the Customer
Harry's Inc.Steve Marek
Regional Vice President, Enterprise Sales
ZendeskJohn McMullan
VoiceAI Product Marketing
Observe.AICharlie Moore
Vice President , Contact Center Operations , Shared Services
Community Health SystemsDevon Mychal
Senior Director, Head of Product Marketing
CrestaBill Rasmussen
Contact Center Solutions Engineer, IT Network Operations
TrustmarkJosh Roberts
Head of Product
SierraCustomer Experience & Contact Center Forum
Mel Salvador
Director of Customer Experience
TrulieveJay Shashidharan
Assistant Vice President, Digital Products
Mr. CooperAnna Skidmore
Senior Vice President, Customer Care
FIGSAviad Stein
Global Head of Innovation and CXO
Broadridge FinancialTim Tarantello
Managing Director, Orkin Customer Contact Centers
Orkin, LLCBarbara Trujillo
Head of Customer Experience Center
PolestarGeriel Thornburg May
Vice President of Strategy, Operations, Data
Pearson Inc.Matt Woody
First Vice President & Director of Contact Center Operations
First Financial BankEric Williamson
Chief Marketing Officer
CallMinerOur Event Partners
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