Customer Experience & Contact Center Forum
The Biltmore Miami, Coral Gables, FL
March 10–12, 2025
Today’s contact center is the foundation of the modern customer relationship.
In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Please view Consero’s health and safety protocols for in-person events here.
Forum At A Glance
- Multi-day experiences at high-end destinations.
- Seamless blend of active panel discussions and intimate breakout sessions.
- Thoughtfully incorporated business meetings and engaging down-time opportunities.
SPEAKING FACULTY
Critical Voices, Exceptional Dialogue
Hear from and interact with some of the most influential voices in this space.
Tami Goodman
Vice President, Customer Service Operations
Acentra HealthRay Harris
Senior Vice President, Senior Director Client Success
First Citizens BankSteve Keller
Vice President, Customer and Digital Experience
Dentsply SironaDarren Major
Head of Voice of the Customer
Harry's Inc.Anna Skidmore
Vice President, Customer Care
BFA IndustriesAviad Stein
Global Head of Innovation and CXO
Broadridge FinancialTim Tarantello
Tim Tarantello Managing Director
Orkin, LLCMatt Woody
First Vice President & Director of Contact Center Operations
First Financial BankOur Event Partners
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