Customer Experience & Contact Center Forum
The Biltmore Miami, Coral Gables, FL
March 10–12, 2025
Today’s contact center is the foundation of the modern customer relationship.
In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Please view Consero’s health and safety protocols for in-person events here.
Forum At A Glance
- Multi-day experiences at high-end destinations.
- Seamless blend of active panel discussions and intimate breakout sessions.
- Thoughtfully incorporated business meetings and engaging down-time opportunities.
SPEAKING FACULTY
Critical Voices, Exceptional Dialogue
Hear from and interact with some of the most influential voices in this space.
Spencer Cannon
Vice President of Growth
BuweloJohn Franco
Vice President of Strategic Sales
Nextiva, IncTami Goodman
Vice President, Customer Service Operations
Acentra HealthRay Harris
Senior Vice President, Senior Director Client Success
First Citizens BankKate Hodgins
Product and Customer Marketing Leader
QualtricsCalvin Jordan
Associate Vice President, Patient Access
Penn MedicineSteve Keller
Vice President, Customer and Digital Experience
Dentsply SironaDarren Major
Head of Voice of the Customer
Harry's Inc.Cary Rondon
Vice President Operations
ModivcareJay Shashidharan
Assistant Vice President, Digital Products
Mr. CooperAnna Skidmore
Vice President, Customer Care
BFA IndustriesAviad Stein
Global Head of Innovation and CXO
Broadridge FinancialTim Tarantello
Tim Tarantello Managing Director
Orkin, LLCMatt Woody
First Vice President & Director of Contact Center Operations
First Financial BankEric Williamson
Chief Marketing Officer
CallMinerOur Event Partners
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