Customer Experience & Contact Center Forum
The Biltmore Miami, Coral Gables, FL
March 10–12, 2025
Today’s contact center is the foundation of the modern customer relationship.
In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Please view Consero’s health and safety protocols for in-person events here.
Forum At A Glance
- Multi-day experiences at high-end destinations.
- Seamless blend of active panel discussions and intimate breakout sessions.
- Thoughtfully incorporated business meetings and engaging down-time opportunities.
SPEAKING FACULTY
Critical Voices, Exceptional Dialogue
Hear from and interact with some of the most influential voices in this space.
Rasheeda James
Vice President, Client Services
AmericorAmy Triana
Division Director, Patient Access
Lee HealthTami Goodman
Vice President, Customer Service Operations
Acentra HealthVadim Anikanov
Head of Customer Service
Salmon (Fintech Holdings Ltd)Annette Behrensmeyer
Senior Director, Global Customer Experience
Align TechnologyYuriy Berlizov
Vice President of Customer Operations and Digital Commerce
Tetra PakLindie Busse
Senior Director, Planning & Delivery, Field & Client Service
Northwestern MutualSpencer Cannon
Vice President of Growth
BuweloA.J. Chiniara
Senior Account Executive
UJETBarrett Crites
2nd Vice President, Software Product and User Experience
Allied Solutions LLCLuc Dallaire
Vice President of Sales
ZenarateNatalie Dowle
Head of Consumer Experience
Financial TimesJason Fogelman
Senior Director, Airport and Inflight Strategy & Ops Support
Spirit AirlinesDan Giatrelis
Senior Vice President, Sales & Business Development
InteractionsAna Gole
Vice President, Professional Services
CalabrioVanessa Hardy-Bowen
Director of Guest Care and Contact Centers
Spirit AirlinesRay Harris
Senior Vice President, Senior Director Client Success
First Citizens BankRashida Hemmans
Senior Vice President, Digital/Phone Channel Enablement Leader
US BankKate Hodgins
Senior Director of Product Marketing
Nextiva, IncLee Hudson
Account Executive
ReplicantLeighton Johnson
Executive Director, Enterprise Data Management
UK HealthCareCalvin Jordan
Associate Vice President, Patient Access
Penn MedicineSteve Keller
Vice President, Customer and Digital Experience
Dentsply SironaMark Leibowitz
Vice President, Financial Services
Yellow.aiDarren Major
Head of Voice of the Customer
Harry's Inc.John McMullan
VoiceAI Product Marketing
Observe.AIKim McMiller
Senior Vice President, Global Client Services
IntouchCXCharlie Moore
Vice President, Contact Center Operations, Shared Services
Community Health SystemsKurt Mosher
Vice President, Global Operations
MVC SolutionsDevon Mychal
Senior Director, Head of Product Marketing
CrestaAshish Nagar
Chief Executive Officer and Founder
Level AIDavid Parkhurst
Senior Vice President, Sales and Marketing
LiveopsRupen Philloura
Rupen Philloura Director, Terminal Operations, Customer Service & AOCC
Miami International AirportBill Rasmussen
Contact Center Solutions Engineer, IT Network Operations
TrustmarkJosh Roberts
Head of Product
SierraMartha Sager
Enterprise Account Executive III
Nextiva, IncDevon Savoy
Group Product Manager/Director, Customer Experience
Macmillan LearningTamara Schroer
Vice President, Education & Development
Working SolutionsJay Shashidharan
Assistant Vice President, Digital Products
Mr. CooperAnna Skidmore
Senior Vice President, Customer Care
FIGSRyan Smith
Senior Manager, Solutions Consulting
ZendeskAviad Stein
Global Head of Innovation and CXO
Broadridge FinancialTim Tarantello
Managing Director
Orkin, LLCIan Tempro
Chief Operating Officer
IA Solutions by IA CallCenterBrian Thompson
Vice President of Product Marketing
PolyAIAmy Triana
Division Director, Patient Access
Lee HealthBarbara Trujillo
Head of Customer Experience Center
PolestarEric Williamson
Chief Marketing Officer
CallMinerTim Wittbrod
Director, Contact Center Specialist
8x8Matt Woody
First Vice President & Director of Contact Center Operations
First Financial BankKelly Zunker
Conversational AI Consultant
CognigyOur Event Partners
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