The value of Shared Services is defined by cost savings and growth. To serve this mission, Shared Services management must establish a strong governance structure, leverage talent-development and management initiatives, sustain continuous improvement, and incorporate a global business-outsourcing strategy. In this industry, cutting-edge solutions are critical to ensure that leaders succeed in transforming the traditional “cost center” to a self-funded business within a business. As we head deeper into 2013, it appears as though these demands are likely intensifying in the evolving global marketplace, requiring more time, focus, and tools than ever before.
This survey was developed in connection with an invitation-only event hosted by Consero Group LLC in February 2013 for a group of Fortune 1000 Shared Services executives. While the survey was limited to 42 participants, the answers provide some useful benchmarking data, as well as valuable insight into the perspective and concerns of this group of senior executives.
Consero’s 2013 Shared Services & Outsourcing Data Survey comprised a total of 17 questions in the following areas:
The questions were posed to all Fortune 1000 Shared Services Executives in attendance at Consero’s invitation-only February 2013 Shared Services & Outsourcing Forum. A total of 42 responses were provided, yielding data that appears with brief analysis on the pages that follow.