Look for the personalities that will help create and maintain the right corporate culture for your organization. Find people who understand the value of a great customer experience and how it can positively impact your company.
Fix broken processes and/or procedures before you set out to create new ones. Set measures that will allow you to gauge whether you are delivering on your core brand promise to prevent failing on that promise.
Think about your future customers, not just your current or past customers. Find your balance between customer retention and customer acquisition. Use market segmentation to enhance your customer interactions, grow your customer base, and increase your company’s profitability.
The future of customer surveys is in mobile applications. Create an effortless mobile experience to strengthen your company’s customer experience and brand further.