Patient Experience Forum

For executives in hospitals and healthcare, the stakes have never been higher

Modern patients expect more from providers than ever before. Companies that ignore those expectations do so at the risk of potentially existential peril, while those that succeed may gain patients for life.

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Advisory Board:

• Michael Cross  (Stanford Health Care), Executive Director, Patient Access and Financial Clearance Services
• Maan Fares (Cleveland Clinic), Chairman, Global Patient Services
• Ehab Goldstein (LifeScan Inc.),  Vice President, OneTouch Global Customer Care & Strategic Insights
• Tricia Kassab (Palomar Health),  Vice President Quality & Patient Safety
• Cecilio Murillo (CommonSpirit Health),  System Director, Access Innovation
• Douglas Newton (SonderMind),  Chief Medical Officer
• Patrick Pianezza (Prime Healthcare), Corporate Director of Patient Experience
• Chelsea Robert (Berkshire Health Systems, Inc), Director of Patient Experience
• Troy Shaffer (SCAN Health Plan), Vice President Contact Center Operations, Member Services
• Maimah Karmo (Tigerlily Foundation), Founder
• Kimberly Sweeney (Roswell Park Comprehensive Cancer Center),  Executive Director Medical Concierge

Topics for discussion include:

• Post-Pandemic Telehealth: Creating a Hybrid Model that Works
• Building a Positive Employee Experience to Improve Patient Experience
• Reducing Turnover in Revenue Cycle
• Ensuring Consistency Across Digital Channels
• Omniexperience: Creating a Unified Patient Experience Voice Across Your Organization
• PX and Price Transparency
• The Elephant in the Room: Addressing Burnout Within Your Organization
• DEI in PX: Including All Voices and Journeys In Your Organization

Rotating Roundtable Discussions

• Understanding the Five Generations of Patients
• Making The Most of Your PFACs
• Fostering Adherance and Trust Between Patients and Providers
• Integrating AI and Analytics into your Patient Experience
• The Importance of Patient Referrals
• Personalization in PX: Creating a Tailored Experience
• Patient Centricity in Clinical Trials
• Addressing the Great Resignation

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