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Customer Experience

Contact Center Virtual Roundtable

Virtual Event

May 26, 2021

Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

Topics for discussion include:

  • Crafting A Seamless Omni-Channel Experience
  • Best Practices for Remote Communication and Engagement
  • Data-Driven Action Plans: Key Metrics and How to Use Them
  • Collaborative Thinking: Achieving Outsourcing Success WithThe Right Call Center Vendors
  • Crafting A Seamless Omni-Channel Experience

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Nick Jiwa

Founder and President

CustomerServ

Devin Finlay

Director, Resident Experience

Main Street Renewal

April Sealy

Senior Vice President, Operations

Elevate

Brian Clancy

Head of Learning & Performance Improvement

AARP

Our Event Partners

"In a world of call center conferences, I truly enjoy the unique format of Consero events. Because the events are smaller in size, and there are panel discussions rather than one presenter, it allows for a great deal of sharing of ideas and concepts. I have been able to utilize more peer-to-peer information from other businesses that are well-known for their reputation of outstanding service in their industry."

Related Upcoming Events

From virtual activations to forums and roundtables at destinations across the country, Consero adapts to serve its attendees. Here’s what’s coming up within your field.

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