Customer Experience

Customer Experience & Contact Centre Forum

Sopwell House, St. Albans, Hertfordshire, UK

8–10 May 2024

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Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

Please view Consero’s health and safety protocols for in-person events here.

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Forum At A Glance

Multi-day experiences at high-end destinations.
Seamless blend of active panel discussions and intimate breakout sessions.
Thoughtfully incorporated business meetings and engaging down-time opportunities.

General Session
KnowledgeBridge Discussion
Cocktails

SPEAKING FACULTY

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Richard Bassett

Vice President, Digital and Analytics

NICE Ltd

Steven Bishop

Head of Customer Satisfaction

Orbit Homes

Annabel Botterill

Head of Customer Success, EMEA

Google

Susanna Baque

Senior Director, Global Customer Experience

SCIEX

Dan Eddie

Director, Customer Service

Simplyhealth Group Limited

Chris Harding

Head of Customer Experience

Pendergate Limited t/a Kindred

Sairah Hussain

Head of Customer & Social Value

Galliford Try

Iqbal Javaid

Head of Head of CX Solution Engineering EMEA

Zoom Video Communications, Inc.

Wayne Kay

Regional Vice President, Sales Leadership EMEA

TTEC Digital

Adam King

Senior Solutions Consultant

PolyAI

Raj Khalid

Manager, Customer Experience

Cineworld Group

Deirdre Lawler

Vice President, Operations

Global Payments

Dorisa Madacova

Global Head of Client Services

LOEWE

Scott Miller

Deputy Chief Intellectual Property Counsel

Thermo Fisher Scientific

Ben Neo

Head of Customer Experience Sales EMEA

Zoom Video Communications, Inc.

Jose Paguillo

Head of Customer Care

Sanofi

Zohaib Razvi

Director and Head of Customer Experience

Colliers

Conor Riordan

Director, Customer Service Gsc - Europe, Middle East and Africa

Pfizer

Matthieu Servantie

Head of Customer Care Marketing

Airbus

Brad Stein

Global VP of Solutions Consulting

PolyAI

Tim Tarantello

Tim Tarantello Managing Director

Orkin, LLC

Daryl Wilkes

Director, Customer Care

ASOS

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