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Customer Experience

Customer Experience & Contact Center Virtual Forum

September 20–21, 2021

Today’s brands must provide customers with tailored experiences to set themselves apart from competition and drive business agility and continuity in the post-pandemic marketplace.

A streamlined omnichannel customer care and support strategy is the answer to providing a consistent communications journey for your customer, increasing consumer spending, and improving the buying experience. This program explores proven strategies and the latest technologies that would help optimize your CX ecosystem and boost the lifetime value of customers.

Topics for discussion include:

  • Creating an All-Inclusive Company Culture
  • What Customer Experience Leaders Should Be Thinking About Right Now
  • We’re Not All in Kansas Anymore: Recruiting, Training, and Workforce Management
  • Collaborative Thinking: Achieving Outsourcing Success With The Right Call Center Vendors
  • Building A Memorable Brand: The Contact Center & Corporate Identity
  • Meeting Customers On Their Terms: Driving Appropriate Channel Engagement
  • An Impactful Contact Center: Demonstrating Value & Strategic Priorities

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Maureen Martin

Vice President, Customer Care

WW

Shorit Ghosh

Vice President, Solutions

Clarabridge

Linsay Hohmann

Senior Vice President, Service

CSAA

Joep Everts

Senior Vice President, Customer Service

Elsevier

Steve Meyers

Vice President Operations

Vio Security

Sangeetha Rai

Vice President, Technology Customer Success

Northwestern Mutual

Aliya Janjua

Director, Client Support

SS&C Advent

Our Event Partners

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