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Customer Experience

Contact Center Virtual Forum

September 20–21, 2021

Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

Topics for discussion include:

  • Creating an All-Inclusive Company Culture
  • What Customer Experience Leaders Should Be Thinking About Right Now
  • We’re Not All in Kansas Anymore: Recruiting, Training, and Workforce Management
  • Collaborative Thinking: Achieving Outsourcing Success With The Right Call Center Vendors
  • Building A Memorable Brand: The Contact Center & Corporate Identity
  • Meeting Customers On Their Terms: Driving Appropriate Channel Engagement
  • An Impactful Contact Center: Demonstrating Value & Strategic Priorities

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From virtual activations to forums and roundtables at destinations across the country, Consero adapts to serve its attendees. Here’s what’s coming up within your field.

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