Today’s brands must provide customers with tailored experiences to set themselves apart from competition and drive business agility and continuity in the post-pandemic marketplace.
A streamlined omnichannel customer care and support strategy is the answer to providing a consistent communications journey for your customer, increasing consumer spending, and improving the buying experience. This program explores proven strategies and the latest technologies that would help optimize your CX ecosystem and boost the lifetime value of customers.
Topics for discussion include:
Hear from and interact with some of the most influential voices in this space.
Vice President, Customer CareWW
Vice President, SolutionsClarabridge
Senior Vice President, ServiceCSAA
Senior Vice President, Customer ServiceElsevier
Vice President OperationsVio Security
Vice President, Technology Customer SuccessNorthwestern Mutual
Director, Client SupportSS&C Advent
From virtual activations to forums and roundtables at destinations across the country, Consero adapts to serve its attendees. Here’s what’s coming up within your field.