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Customer Experience

Contact Center Forum

Wigwam Resort, Litchfield, AZ

September 19–21, 2021

Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

Topics for discussion include:

  • Creating an All-Inclusive Company Culture
  • What Customer Experience Leaders Should Be Thinking About Right Now
  • We’re Not All in Kansas Anymore: Recruiting, Training, and Workforce Management
  • Building A Memorable Brand: The Contact Center & Corporate Identity
  • Meeting Customers On Their Terms: Driving Appropriate Channel Engagement
  • An Impactful Contact Center: Demonstrating Value & Strategic Priorities

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Jim Farnsworth

Executive Vice President - Business Development


Max Yoder

Chief Executive Officer


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