Customer Experience
Contact Center Forum
Wigwam Resort, Litchfield, AZ
September 19–21, 2021
Today’s contact center is the foundation of the modern customer relationship.
In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.
Topics for discussion include:
- Creating an All-Inclusive Company Culture
- What Customer Experience Leaders Should Be Thinking About Right Now
- We’re Not All in Kansas Anymore: Recruiting, Training, and Workforce Management
- Building A Memorable Brand: The Contact Center & Corporate Identity
- Meeting Customers On Their Terms: Driving Appropriate Channel Engagement
- An Impactful Contact Center: Demonstrating Value & Strategic Priorities
Critical Voices, Exceptional Dialogue
Hear from and interact with some of the most influential voices in this space.
Jim Farnsworth
Executive Vice President - Business Development
SYKESMax Yoder
Chief Executive Officer
LessonlyOur Event Partners
Related Upcoming Events
From virtual activations to forums and roundtables at destinations across the country, Consero adapts to serve its attendees. Here’s what’s coming up within your field.
