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Customer Experience

Customer Experience & Contact Center Forum

Lakeway Resort & Spa, Lakeway, TX

October 16–18, 2022


The success of every company begins and ends with the customer.

Modern consumers expect more from business than ever before. Companies that ignore those expectations do so at the risk of potentially existential peril, while those that succeed may gain customers for life.

Please view Consero’s health and safety protocols for in-person events here.


Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Mark Colby

Senior Vice President, Business Development

Mojo Vision

Roy Dockery

Vice President of Customer Care

Swisslog Healthcare

Mason Dye

Director, Customer Experience Strategy


Tanya Earles

Vice President, Customer Success


Fred Kleiman

Vice President, Customer Experience

AMC Networks

Dan Leiva

Vice President Customer Service Technology, Global Customer Experience


Cory Limberg

VP of Customer Care Operations


Erin McMillan

Associate Vice President, Client Operations

Cox Automotive

Sharlyn Ruyan

Vice President, Member Service Center

Alaska USA

Benny Serna

Executive Vice President - Call Center Operations & DHR Partner

Doctors Hospital at Renaissance

Christina Simpson

Vice President, Partner and Customer Experience

Go City

Seth Terbeek

Vice President of Customer Experience


Our Event Partners

Related Upcoming Events

From virtual activations to forums and roundtables at destinations across the country, Consero adapts to serve its attendees. Here’s what’s coming up within your field.

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