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Consero’s Contact Center Virtual Roundtable

Virtual Event

October 28th, 2021

Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

Topics for discussion include:

  • Beyond Customer Centricity and Into Customer Obsession
  • The AI-Driven Contact Center
  • Agents: Your Customers’ and Your Bot’s Best Friend

 

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Melinda Keith

Senior Director, Customer Support

Hunter Douglas

Matt Woody

First Vice President & Director of Contact Center Operations

First Financial Bank

Kirt Pfaff

Senior Director Global Training & Development

Emergent Biosolutions

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