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Customer Experience

Customer Experience Virtual Roundtable

Virtual Event

April 20, 2021

The success of every company begins and ends with the customer.

Modern consumers expect more from business than ever before. Companies that ignore those expectations do so at the risk of potentially existential peril, while those that succeed may gain customers for life.

Topics for discussion include:

  • The Employee Experience: Keeping Your Teams Engaged, Productive & Supported
  • NPS Needs To Be Replaced—Net Promoter Vs. Brand Experience
  • How Are You Handling Disruptions To Your Internal Or Outsourced Customer Experience Verticals Caused By The Covid-19 Pandemic?
  • Engaging With The C-Suite To Highlight A Stellar Customer Experience
  • Navigating Customer Experience Through The Global Pandemic: Proactive Strategies For The New Normal
  • Virtual Agents and Self-Service

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Tyrone Scott

Vice President, Customer Experience and Field Service

Hologic

Dr. Marlene Kolodziej

Vice President, Centralized Services

Ricoh USA

Colin Crowley

Vice President of Customer Experience

Freshly

Stephen Ehikian

Chief Executive Officer and Co-Founder

Airkit

Philippe Mesritz

Vice President of Customers for Life

Khoros

Our Event Partners

Attendees Rave About Consero

"Consero’s events have been valuable to me, especially in 2020 with the unique circumstances we have experienced. Sessions are hosted and attended by experts and all opinions are valued. Especially appreciated is that I don’t feel pressured to buy anything! I join to both learn new things and help peers with what has worked for me. Consero’s sessions are definitely worth my time."

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From virtual activations to forums and roundtables at destinations across the country, Consero adapts to serve its attendees. Here’s what’s coming up within your field.

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