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Customer Experience

Contact Center Virtual Roundtable

Virtual Event

April 28, 2021

Today’s contact center is the foundation of the modern customer relationship.

In a marketplace characterized by increasing levels of noise and friction, the contact center stands alone as a critical resource for direct customer engagement.

Topics for discussion include:

  • Hindsight is 20/20: 2020 Lessons Learned & 2021 Priorities For Today’s Insurance Contact Center Leader
  • Businesses Are Built On Conversations
  • The Intent-Driven Insurer: Leverage Automation To Scale With Ease

Critical Voices, Exceptional Dialogue

Hear from and interact with some of the most influential voices in this space.

Gordon Schleffer

Assistant Vice President, Member Services

Molina Healthcare

Kim Bressi

Vice President Customer Care Contact Center

Sallie Mae

Mary Ann Sessions

National Executive Director of Member Service Operations

Steward Health Care

Glen Clodore

Vice President, Operational Excellence


Chris Radanovic

Conversational AI Expert


Our Event Partners

"In a world of call center conferences, I truly enjoy the unique format of Consero events. Because the events are smaller in size, and there are panel discussions rather than one presenter, it allows for a great deal of sharing of ideas and concepts. I have been able to utilize more peer-to-peer information from other businesses that are well-known for their reputation of outstanding service in their industry."

Related Upcoming Events

From virtual activations to forums and roundtables at destinations across the country, Consero adapts to serve its attendees. Here’s what’s coming up within your field.

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