Customer Experience Forum

Contact Center Forum
October 22, 2016
Show all
0

Customer Experience Forum

Published by Consero at
Categories
  • DateFebruary 25, 2017

February 25–27, 2018 | Lakeway Resort & Spa | Austin, TX

Join like-minded Heads of Customer Experience for inspiration and insight, networking and learning, and proven strategies to improve your business practices.

Faculty Members Include

SEE ALL FACULTY MEMBERS
  • TIFFANIE ARTIS (Maersk Line), Head of Marketing, North America
  • JASON ASHLOCK (Kuehne + Nagel), Senior Vice President, Customer and Employee Experience
  • VISHAL BHALLA (Parkland), Vice President and Chief Experience Officer
  • MICHAEL BRANDT (ABB Ltd), Group Vice President, Customer Care
  • DAVE CASPERS (Banner Health), Vice President, Organizational Development & Patient Experience
  • BELARMINO CASTELLANOS (Whataburger Restaurants), Director, Restaurant Support Center
  • LIZ CRISAFI (InterContinental Hotels Group (IHG)), Head of Loyalty, Partnerships and Portfolio Marketing
  • JIM DAVIS (Delta Airlines), Vice President, Airport Customer Services
  • ARCHIE DEY (SCAN Health Plan), Director, Consumer Insights
  • GUY HADNOT (Health Net), Director, Consumer Experience
  • KEN HAMPTON (Direct Auto and Life Insurance), Senior Vice President, Retail Store Sales
  • MAURA HUNTER (Fidelity Investments), Senior Vice President, Customer Experience
  • STERLING JACKSON (MGM Resorts International), Senior Vice President, Guest Experience & Insights
  • PAUL LONG (UnitedHealth Group), Vice President, Enterprise Customer Experience
  • STEPHAN LOYKA (AARP), Director of Experience Strategy
  • JEFFREY LYNN (Allegion plc), Vice President, Customer Experience
  • DEREK MARTIN (Laureate), Executive Director, Customer Relationship Management
  • NATHAN MAY (Visa), Vice President, Prepaid Operations
  • DAVE MIHANOVIC (Hallmark Cards, Inc.), Vice President, Insights & Analytics
  • ANDREW MILLION (thyssenkrupp Elevator), Director, Customer Experience
  • BRIAN O'NEILL (FIS), Senior Vice President and Chief Client Officer
  • JASON PACK (Freedom Financial Network), Vice President, Customer Experience
  • LAURE PARK (Quest Diagnostics), Vice President, Customer Experience
  • LILIANA PETROVA (JetBlue Airways), Director, Customer Experience
  • DARIN PHILLIPS (Bayview Loan Servicing), First Vice President, Customer Experience, Marketing & Training
  • MONICA RAYBURN (Optum), Vice President, Voice of the Customer
  • MARCI REYNOLDS (ACI Worldwide), Executive Vice President, Service Delivery & Customer Experience
  • GARY SARKESIAN (Pearson), Senior Vice President, Customer Experience & Professional Services
  • JON SMITH (MailChimp), Vice President, Customer Support
  • JULIAN SOELL (Delta Air Lines), Managing Director, Cargo Operations & Customer Experience
  • CHANDA SPERRY (Farmers Insurance), Senior Vice President, Service Operations
  • CARLA UYCOQUE (Stericycle), Vice President, Customer Experience
  • ELAINE WALSH (Essilor), Vice President, Customer Experience

Advisory Board

  • JIM DAVIS (Delta Airlines), Vice President, Airport Customer Services
  • EJIEME EROMOSELE (The New York Times), Managing Director, Customer Experience
  • ADAM HOMFRAY (Blacklane), Director of Customer Care and Operations
  • DEREK MARTIN (Laureate), Executive Director, CRM
  • MARCI REYNOLDS (ACI Worldwide), Executive Vice President, Service Delivery & Customer Experience
  • GARY SARKESIAN (Pearson), Senior Vice President, Customer Experience & Professional Services

Download Full Agenda

Enter your information below to
receive a link in your inbox.

Topics For Discussion

  • Internal Culture: How Does Employee Experience Equate To Customer Experience?
  • B2B: Integrating CX Into Your Model & B2C Lessons Learned
  • VoC: Effectively Capturing Your Customer’s Expectations
  • Mapping Your Customer’s Journey: An Interactive Workshop
  • The Coaching Element: Employee Engagement, Training & Talent

Venue: Lakeway Resort & Spa

101 Lakeway Drive, Austin, TX 78734

This lakeside Texas Hill Country resort is a short drive from downtown Austin.

General Sessions

Address top-of-mind issues in a conversational exchange among industry thought leaders, enabling participants to share lessons, expertise, leadership skills, and practical tools.

KnowledgeBridges™

Engage in advanced dialogue in an informal boardroom-style setting on specific topics that are particularly suited to smaller group discussions.

Networking Meals

Participate in all meals and networking functions hosted on-site by Consero. These intimate gatherings provide countless opportunities to develop lasting business relationships.

Customized Itineraries

Meet with the most innovative service providers in the industry, one-on-one, based on your individual and departmental priorities. Our reputable partners are referred and vetted by your peers.

Head of Customer Experience?

Request an invitation to join the upcoming event.


REQUEST INVITATION

Customer Experience Invitation Request

Complete the form below to be contacted regarding event attendance.

Best-In-Class Solution Provider?

Learn more about our partnership opportunities.


LEARN MORE

Attendees Rave About Consero

  • “In one word, Inspirational! It was excellent, delivering up to promise. High-level execs, discussions, and no Powerpoints!”
    Daan van der Mijden | Samsung
  • “Really good group of intelligent people with diverse expertise and experience.”
    Greg Dunn | Royal Bank of Scotland, RBS
  • “Excellent organization, good quality discussion, time well spent.”
    Michael Brandt | ABB Group
  • “Intellectual Platform for CX professionals at an Inspiring location.”
    Marianna Knoll | Swiss International Airlines
  • “The variety of experiences and examples was invaluable and will allow me to take actionable ideas back to my company.”
    Diane Biesecker | Ntelos Wireless
  • “Intense and usable peer discussions and relationships.”
    Alix Rizzolo | Stryker
  • “It was a terrific combination of meaningful content, networking opportunities and exposure to vendor solutions. Very well run!”
    Bob Valliere | CSAA Insurance Group
  • “A collection of great minds sharing great ideas for the greater good of our industry.”
    Darin Phillips | Bayview
  • “The Forum is professionally done – more intimate, allowing for better connections, networking and idea sharing.”
    Brittany Loui | Sling TV
  • “I enjoyed the form of panel discussions, Q+A, and KnowledgeBridge sessions. One-on-ones were good for learning about vendors. I also liked the small number of participants.”
    Kaye Carter | Associated Bank
  • “Enlightening, interesting, useful; plenty of learning and networking opportunities.”
    Guillermo Ayón | Sigue Corp
  • “A great group of industry experts willing to share their experiences and insights, knowing that we all have shared goals.”
    Paul Aldridge | Virgin Media
  • “Very intuitive and engaging experience.”
    Samantha Marks | Swimsuitsforall
  • “Excellent opportunity to network and learn.”
    Peg Raposo | PayPal

Other Upcoming Consero Events