Customer Experience Executive Roundtable

Contact Center Forum
August 11, 2017
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Customer Experience Executive Roundtable

July 24, 2018 | Convene Midtown East | New York, NY

Join like-minded Heads of Customer Experience for inspiration and insight, networking and learning, and proven strategies to improve your business practices.

Faculty Members Include

  • ASHLEY ANDERSON (Equinox), Senior Director, Audience Acquisition & Engagement
  • GORDON CLINKSCALE (Freedom Mortgage), Vice President, Customer Care
  • JAY DRIGGERS (Horizon Blue Cross), Director, Customer Experience
  • MASON DYE (AARP), Director, AARPx Strategy
  • SARAH GRANT (, Senior Director of Client Services, Solutions
  • ROBERT HACKETT (Healthfirst), Director of Customer Experience
  • SABRINA JETTON (Ziba Design), Creative Director & Innovation Strategist
  • MARGARET KIM (Ellevest), Director of Strategy & Operations
  • JOHN MANISCALCO (TD Bank), Senior Vice President and Head of Customer Experience & Retail Productivity
  • JAKE PETERSEN (MoviePass), Vice President, Customer Experience
  • HELEN ROWAN (, Senior Vice President, Customer Experience
  • AMY SHIOJI (Gannett), Vice President, Consumer Experience & Insights
  • ANNE STOWELL (Teladoc), Vice President of Member Experience
  • SHEENA SWEENEY (Moody’s Analytics), Managing Director, Global Customer Service
  • REBECCA YEUNG (FedEx Corporation), Vice President, Service Experience Leadership

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Topics For Discussion

  • Internal Culture: How Does Employee Experience Equate To Customer Experience?
  • VoC: Effectively Capturing Your Customer’s Expectations
  • Charting A Course: Customer Journey Mapping
  • AI: Taking The Mystery Out Of Artificial Intelligence
  • Tracking ROI: How Are You Measuring & Reporting CX?

Venue: Convene Midtown East

730 3rd Ave, New York, NY 10017

Located just two blocks from Grand Central Terminal, 730 Third Avenue currently hosts the world's most important meetings and iconic events, from the James Beard Awards to attendees from the United Nations.

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Attendees Rave About Consero

  • “In one word, Inspirational! It was excellent, delivering up to promise. High-level execs, discussions, and no Powerpoints!”
    Daan van der Mijden | Samsung
  • “Really good group of intelligent people with diverse expertise and experience.”
    Greg Dunn | Royal Bank of Scotland, RBS
  • “Excellent organization, good quality discussion, time well spent.”
    Michael Brandt | ABB Group
  • “Intellectual Platform for CX professionals at an Inspiring location.”
    Marianna Knoll | Swiss International Airlines
  • “The variety of experiences and examples was invaluable and will allow me to take actionable ideas back to my company.”
    Diane Biesecker | Ntelos Wireless
  • “Intense and usable peer discussions and relationships.”
    Alix Rizzolo | Stryker
  • “It was a terrific combination of meaningful content, networking opportunities and exposure to vendor solutions. Very well run!”
    Bob Valliere | CSAA Insurance Group
  • “A collection of great minds sharing great ideas for the greater good of our industry.”
    Darin Phillips | Bayview
  • “The Forum is professionally done – more intimate, allowing for better connections, networking and idea sharing.”
    Brittany Loui | Sling TV
  • “I enjoyed the form of panel discussions, Q+A, and KnowledgeBridge sessions. One-on-ones were good for learning about vendors. I also liked the small number of participants.”
    Kaye Carter | Associated Bank
  • “Enlightening, interesting, useful; plenty of learning and networking opportunities.”
    Guillermo Ayón | Sigue Corp
  • “A great group of industry experts willing to share their experiences and insights, knowing that we all have shared goals.”
    Paul Aldridge | Virgin Media
  • “Very intuitive and engaging experience.”
    Samantha Marks | Swimsuitsforall
  • “Excellent opportunity to network and learn.”
    Peg Raposo | PayPal

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