Customer Experience Events

Join your fellow executives for uniquely intimate learning and networking.

  • Date
    October 22, 2016
    Join like-minded Heads of Contact Center, Call Center, and Customer Service for inspiration and insight, networking and learning, and proven strategies to improve your business practices. […]

RESOURCES HIGHLIGHTS

January 12, 2017

Consero’s Customer Experience Forum to Discuss New Strategies on Digital Transformation, Voice of the Customer, and ROI of Great Customer Experience

Bethesda, MD (Jan. 12, 2017) — Consero Group, an international leader in hosting high-level, invitation-only events for senior executives, announced today that it will hold its annual […]
November 28, 2016

December 2016 Contact Center Report

The contact center industry is facing more pressure to perform in a consistent and cost-effective manner than ever before. Customers seek short wait times and first […]
August 25, 2016

June 2016 Global Customer Experience Report

A positive customer experience requires seamless integration across multiple contact channels. Today’s customers expect to receive instant responses from their favorite brands, with quick and favorable […]

TRADITIONAL CONFERENCES or THE CONSERO MODEL


Varying Seniority

Most conferences

have attendees with varying seniority.



vs.

C-Suite

With Consero,

you will be among a select group of senior-level executives.


Powerpoint

Most conferences

rely on lectures with “Death by PowerPoint.”



vs.

Discussion-based

With Consero,

the sessions are discussion-based with content driven by you and your peers.


Vendor booths

Most conferences

offer value limited to branded giveaways from a sea of vendor booths.



vs.

Best-In-Class

With Consero,

you have the opportunity to meet one-on-one with best-in-class service providers selected by you and your peers.