October 2013 Customer Experience Report

In a turbulent global economy with companies working aggressively to improve financial performance, corporate executives are squarely focused on the development and retention of customers. This focus has placed Chief Customer Experience Officers on center stage, with more pressure than ever before to find creative, efficient solutions to connect with consumers. Fortunately, there has never been a wider array of resources at the disposal of customer experience executives, providing extraordinary opportunities to achieve a competitive advantage for the business.

Survey Structure And Methodology

Consero’s Fall 2013 Customer Experience Officer Data Survey included a total of 11 questions in the following areas:

  • Departmental Resources
  • Cybersecurity
  • Traditional and Social Media

The questions were posed to Fortune 1000 Chief Customer Experience Officers in connection with Consero’s September 2013 Customer Experience Forum. A total of 41 responses were provided, yielding data that appears with brief analysis on the pages that follow.

This Report In The Press

  • CMS Wire: Chief Customer Experience Officers Challenged by Security, Generation Gap