Consero’s 2015 Customer Experience Forum to Explore Strategies for Building a Digital Tribe

Forum to Be Held 12-14 October in Middlesex, England

DUBLIN, IRELAND (24 Sept., 2015) – As Customer Experience executives adapt to increasingly complex customer demands across numerous touchpoints, senior executives will convene for the 2015 Customer Experience Forum, to be held 12-14 October at the Radisson Blu Edwardian Heathrow in Middlesex, England. The Forum is hosted by Consero Group, an international leader in hosting high-level, invitation-only events for senior executives.

“As customers engage with each other and corporations at a rapidly growing rate, sophisticated global entities are emphasising proactive Customer Experience strategy across all industries,” said Paul Mandell, Founder & CEO of Consero. “Consero’s 2015 Customer Experience Forum in London will generate discussion among executives about the challenges they face and provide an opportunity to share new approaches and technologies to enable unsurpassed customer experience.”

“The Forum will assess ways to foster interaction among the members of your digital community,” said Jessica Druckman, Founder & SVP of Programme Development at Consero.  “We will examine how to determine the size, composition, and motivations of your digital community and how to leverage your digital supporters to co-create a great customer experience.”

Additional topics will include:

  • Back to the Future: Planning Your Five-Year Customer Experience Agenda: This session will address how companies can structure their Customer Experience strategy over the next five years, including what technologies they should consider and what metrics will determine success.
  • Getting from A to B: Mapping the Customer Journey: In this session, executives will share what practices have been most effective in mapping the customer journey and what challenges they encounter most often.
  • Creating a Positive Call Centre Experience: Executives will explore how to ensure that their call centre agents foster a culture of customer experience rather than customer support, as well as how to standardize training across at-home and main-centre agents.

About Consero

Founded in 2010, Consero Group is an international leader in creating sector-specific events for senior-level executives in industries that include: Customer Experience, Legal, Compliance, Shared Services, Finance, IT, HR and Procurement, among others. With operations in the U.S. and in Europe, Consero is best known for transforming the executive experience through intimate, invitation-only programs in a sophisticated learning environment with high-level content. For more information on Consero, please visit www.consero.com.