Consero’s 2015 Contact Center Forum to Examine Integrating Mobile Applications into the Customer Experience

Forum to Be Held November 8-10 in Palm Beach, Fl.

BETHESDA, MD.- (October 27, 2015) – How can Contact Center executives use mobile channels to engage customers? Consero Group, an international leader in hosting high-level, invitation-only events for senior executives, will address this question and more at the 2015 Contact Center Forum to be held November 8–10 at PGA National Resort & Spa in Palm Beach Gardens, Fl.

“As the volume of customer engagement continues to rise, the Contact Center is becoming more critical to business success than ever before,” said Paul Mandell, Founder & CEO of Consero. “Consero’s 2015 Contact Center Forum will bring together Contact Center leaders to discuss the challenges facing their organizations, allowing them to network among a select group of peers and benchmark their efforts in pursuing optimal efficiency and impact, and setting a course for future growth.”

“The Forum will outline how mobile devices will impact customer service in the coming years,” said Jessica Druckman, Founder & SVP of Program Development at Consero.  “We will address essential priorities, including using gathered data to improve customer interaction and combining mobile channels with telephony, email and other resources to develop the most efficient multi-channel experience.”

Additional topics will include:

  • The Brand Experience: Social Media and the Customer This session will examine how social media can preemptively address customer issues and how to respond to media outreach efforts via Twitter or Facebook.
  • Myth Busters: Why Just Coaching Isn’t Enough Contact Center leaders will discuss how to sustain investment for and build a culture of coaching, as well as how to build a performance management system that revolves around coaching.
  • Attention on Retention: Keeping Customers Loyal with Remarkable Service Executives will explore how to personalize customer experience using data collection and best practices to reduce handle time and abandonment.

About Consero

Founded in 2010, Consero Group is an international leader in creating sector-specific events for senior-level executives in industries that include: Legal, Compliance, Shared Services, Customer Experience, Finance IT, HR and Procurement, among others. With operations in the U.S. and in Europe, Consero is best known for transforming the executive experience through intimate, invitation-only programs in a sophisticated learning environment with high-level content. For more information on Consero, please visit www.consero.com.

Contact:
Mark Pasetsky
Mark Allen & Company
646-794-4201
mark@markallenco.com