Consero Advisory Board

Brand Protection & Anti-Counterfeiting Advisory Board

Andrew Love

Head of Brand Security, Global Investigations & Legal Enforcement


Specialized Bicycle Components

Cynthia Merchant

Regional Security Manager, Latin America


Eli Lilly and Company

Brett Millar

Director Global Brand Protection


Fitbit, Inc.

Brian Monks

Vice President and Chief Security Officer


Underwriters Laboratories LLC

Charles Olschanski

Senior Director, Americas Retail & Investigations


Tiffany and Company

Contact Center Advisory Board


Anthony Bagio

Director, Contact Center Operations


United Airlines

Geoffrey Burbridge

Vice President, Contact Center


USAA

Ronny Haimé

Vice President, Global Service Delivery


Groupon

Gillian Noble

Vice President & Head of Transformation


BMO Financial Services

Tosin Odesanya

Senior Vice President, Head of Digital Self Servicing


Citi

Libba Sapitsky

Senior Vice President, Customer Service


Siemens Healthineers

Linda Westendorf

Head of Viewer Experience Operations


Hulu

Jan Wigington

Vice President, Member Services


Wyndham Vacation Ownership

Shannon Yeats

Vice President, Contact Center & Claims Operations


WageWorks

Customer Experience Advisory Board

Crystal Collier

Head of Strategy, Programs & Insights


Electronic Arts

Jim Davis

Vice President, Airport Customer Service


Delta Airlines

Paul Long

Vice President, Enterprise Customer Experience


UnitedHealth Group

Gary Sarkesian

Senior Vice President, Professional Services & Customer Experience


Pearson

Procurement & Strategic Sourcing Advisory Board

Walter Charles

Vice President, Chief Procurement Officer


Biogen

Mariano Legaz

Chief Procurement Officer


Sprint Corporation

Bart Reekmans

Chief Procurement Officer


SUEZ North America

Nedi Telvi

Chief Procurement Officer


Time, Inc.

CHRO Advisory Board

Suzanne Elliott

Chief Human Resources Officer


Farmers Insurance

Martin Evans

Former Chief Human Resources Officer


Karen Ferraro

Chief Human Resources Officer


Medline Industries, Inc

Katelin Holloway

Vice President, People & Culture


Reddit

Talent Acquisition & Management Advisory Board

Elisa Bannon-Jones

Chief Talent Officer


Frontier Communications

Angelina Fearn

Senior Vice President and Head of Talent Acquisition


TD Bank

Brian Fishel

Chief Talent Officer


KeyBank

Felicia Mayo

Head of Diversity & Inclusion & G&A Human Resources


Tesla

Karen McDonald

Head of Talent Management


Zurich North America

Melkeya McDuffie

Vice President, Talent Acquisition


Waste Management