Consero Advisory Board

Brand Protection & Anti-Counterfeiting Advisory Board

Andrew Love

Head of Brand Security, Global Investigations & Legal Enforcement

Specialized Bicycle Components

Cynthia Merchant

Regional Security Manager, Latin America

Eli Lilly and Company

Brett Millar

Director Global Brand Protection

Fitbit, Inc.

Brian Monks

Vice President and Chief Security Officer

Underwriters Laboratories LLC

Charles Olschanski

Senior Director, Americas Retail & Investigations

Tiffany and Company

Contact Center Advisory Board

Anthony Bagio

Director, Contact Center Operations

United Airlines

Geoffrey Burbridge

Vice President, Contact Center


Ronny Haimé

Vice President, Global Service Delivery


Gillian Noble

Vice President & Head of Transformation

BMO Financial Services

Tosin Odesanya

Senior Vice President, Head of Digital Self Servicing


Linda Westendorf

Head of Viewer Experience Operations


Shannon Yeats

Vice President, Contact Center & Claims Operations


Customer Experience Advisory Board

Crystal Collier

Head of Strategy, Programs & Insights

Electronic Arts

Jim Davis

Vice President, Airport Customer Service

Delta Airlines

Paul Long

Vice President, Enterprise Customer Experience

UnitedHealth Group

Gary Sarkesian

Senior Vice President, Professional Services & Customer Experience


Procurement & Strategic Sourcing Advisory Board

Walter Charles

Vice President, Chief Procurement Officer


Mariano Legaz

Chief Procurement Officer

Sprint Corporation

Bart Reekmans

Chief Procurement Officer

SUEZ North America

Nedi Telvi

Chief Procurement Officer

Time, Inc.

CHRO Advisory Board

Suzanne Elliott

Chief Human Resources Officer

Farmers Insurance

Martin Evans

Former Chief Human Resources Officer

Karen Ferraro

Chief Human Resources Officer

Medline Industries, Inc

Katelin Holloway

Vice President, People & Culture


Talent Acquisition & Management Advisory Board

Elisa Bannon-Jones

Chief Talent Officer

Frontier Communications

Angelina Fearn

Senior Vice President and Head of Talent Acquisition

TD Bank

Brian Fishel

Chief Talent Officer


Felicia Mayo

Head of Diversity & Inclusion & G&A Human Resources


Karen McDonald

Head of Talent Management

Zurich North America

Melkeya McDuffie

Vice President, Talent Acquisition

Waste Management