Consero Advisory Board

Brand Protection & Anti-Counterfeiting Advisory Board

Andrew Love

Head of Brand Security, Global Investigations & Legal Enforcement

Specialized Bicycle Components

Cynthia Merchant

Head of Security Operations and Product Investigations, Latin America

Eli Lilly and Company

Brett Millar

Director Global Brand Protection

Fitbit, Inc.

Brian Monks

Vice President and Chief Security Officer

Underwriters Laboratories LLC

Charles Olschanski

Senior Director, Americas Retail & Investigations

Tiffany and Company

Contact Center Advisory Board

Linda Cardenas

Head of Viewer Experience Operations


Ronny Haimé

Vice President, Global Service Delivery


Gillian Noble

Vice President & Head of Transformation

BMO Financial Services

Libba Sapitsky

Senior Vice President, Customer Service

Siemens Healthineers

Jan Wigington

Vice President, Member Services

Wyndham Vacation Ownership

Shannon Yeats

Vice President, Contact Center & Claims Operations


Customer Experience Advisory Board

Jim Davis

Vice President, Airport Customer Service

Delta Airlines

Ejieme Eromosele

Managing Director, Customer Experience

The New York Times

Adam Homfray

Director, Customer Care & Operations


Marci Reynolds

Executive Vice President, Customer Delivery

ACI Worldwide

Gary Sarkesian

Senior Vice President, Professional Services & Customer Experience


Procurement & Strategic Sourcing Advisory Board

Walter Charles

Vice President, Chief Procurement Officer


Mariano Legaz

Chief Procurement Officer

Sprint Corporation

Bart Reekmans

Chief Procurement Officer

SUEZ North America

Nedi Telvi

Chief Procurement Officer

Time, Inc.

Talent Acquisition & Management Advisory Board

Elisa Bannon-Jones

Chief Talent Officer

Frontier Communications

Angelina Fearn

Senior Vice President and Head of Talent Acquisition

TD Bank

Brian Fishel

Chief Talent Officer


Felicia Mayo

Head of Diversity & Inclusion & G&A Human Resources


Karen McDonald

Head of Talent Management

Zurich North America

Melkeya McDuffie

Vice President, Talent Acquisition

Waste Management